Alaris Technical Utility v 2.0 User Manual Issue 1

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BD Alaris™ Technical Utility v2.0 User Manual The information in this document is subject to change and does not represent a commitment on the part of BD to provide additional services or enhancements. The screens illustrated in this document are for reference purposes only and may be different from the screens displayed on your computer. Documentation provided with this product might reference products not present in your facility or not yet available for sale in your area. If difficulties are encountered while using this software, refer to the applicable service manual and related service bulletin(s) before contacting BD Global Customer Services. If necessary, contact a BD representative. Provide a description of the difficulty experienced, any messages that were displayed at the time of the difficulty and the software version. Before you return the software to BD, contact BD Global Customer Services to get a return authorisation number. Put the software in its original packaging (if available), write the return authorisation number on the package and return it to the nearest facility. KEEP THIS DOCUMENTATION FOR FUTURE REFERENCE during the product's operational life.

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BD Alaris™ Technical Utility v2.0 User Manual

Contents About This Guide Overview...5 Intended Use ...6 Conventions Used in this Manual... 7 Equipment Compatibility...8 Languages: ... 10

Getting Started BD Alaris™ Pumps ... 11 Connecting the Pumps... 13 Recommended Equipment ... 13 Connecting the Pump to RS-232 Hub ... 13 Configuring the Syringe Pump for Detection... 14 Configuring the GW Pump for Detection... 14 Determining the COM Port Number for the GW Pump ... 14 Configuring the GW Pump ... 15 Configuring the GP and VP Volumetric Pumps for Detection ... 15 Database Overview... 16 Starting Technical Utility... 19 Logging In ... 19 Password Requirements ... 19 Incorrect User Name or Password... 19

Technical Utility Interfaces Navigating the General User Interface... 20 Navigation Menu... 20 Service Pumps Screen ... 21 Task Pane ... 23 Service Tasks Overview ... 23 Download Pump Event Logs ... 24 Flash Pump Firmware... 24 Transfer Wi-Fi Configuration ... 24 Clear Wi-Fi Configuration... 24 Update Wireless Module Software... 24 Download Wireless Module Logs... 24 View Pump Event Logs ... 25 ATU Reports ... 25 Service Reports ... 26 Administrative Reports ... 26 Library... 29 Syringe and Volumetric Firmware ... 29 Wi-Fi Configuration ... 30 Wi-Fi Syringe and Volumetric Software ... 31 Documentation... 31 Settings for General User ... 31

BD Alaris™ Technical Utility v2.0 User Manual

Navigating the Administrator Interface... 33 Administrator Menu ... 33 User Management... 33 ATU Reports... 34 Administrative Reports ... 34 Library... 37 Syringe and Volumetric Firmware ... 37 Wi-Fi Configuration ... 38 Wi-Fi Syringe and Volumetric Software ... 39 Documentation... 39 Settings for Administrator ... 40

Servicing Pumps Pump Service Tasks... 41 Download Pump Event Logs ... 41 Flash Pump Firmware on Syringe Pumps ... 41 Changing the Syringe Pump to Bootstrap Mode ... 42 Flashing Firmware on Volumetric Pumps (GP/VP) ... 43 Configuring Technical Utility for Volumetric Pump Flashing ... 43 Configuring the Volumetric Pump... 43 Flashing Firmware on the Volumetric Pump ... 44 Reconfiguring the Volumetric Pump... 44 Flashing Firmware on GW Pumps ... 45 Performing Wi-Fi Tasks ... 46 Switching Pumps to Wi-Fi Module Update Mode ... 46 Switching the Syringe Pump to Wi-Fi Module Update Mode ... 46 Switching the Volumetric Pump to Wi-Fi Module Update Mode ... 46 Transferring Wi-Fi Configurations... 47 Clearing Wi-Fi Configuration Package ... 48 Updating Wi-Fi Software ... 48 Downloading Wireless Module Logs ... 49

Pump Logs Viewing Downloaded Pump Logs... 50 Sorting Pump Logs ... 50 Exporting Pump Logs ... 50 Printing Pump Logs... 51

ATU Reports Service Reports ... 52 Generating a Service Report for All Service Tasks... 52 Generating a Service Report for Pump Firmware Flashing... 52 Generating a Service Report for Pump Logs Downloaded... 52 Generating a Service Report for Transferred Wi-Fi Configurations ... 52 Generating a Service Report for Cleared Wi-Fi Configurations ... 53 Generating a Service Report for Updated Wi-Fi Software... 53 Generating a Service Report for Downloaded Wireless Module Logs ... 53 Sorting a Service Report ... 54 Exporting a Service Report... 54

BD Alaris™ Technical Utility v2.0 User Manual

Administrative Reports... 54 Generating an Export Report... 54 Generating a Library Management Report... 54 Generating a User Management Report... 55 Sorting an Administrative Report ... 55 Exporting an Administrative Report ... 55

Library Technical Utility Library for General Users ... 56 Syringe and Volumetric Firmware ... 56 Viewing Syringe and Volumetric Pump Firmware... 56 Viewing Wi-Fi Configurations ... 56 Viewing Wi-Fi Syringe and Volumetric Software ... 56 Documentation ... 57 Importing Pump Documentation ... 57 Deleting Pump Documentation... 57 Technical Utility Library for Administrative Users ... 57 Importing Firmware onto Technical Utility for Syringe and Volumetric Pumps ... 58 Deleting Firmware from Technical Utility for Syringe and Volumetric Pumps... 58 Wi-Fi Configuration Packages and Profiles ... 58 Create New Wi-Fi Configuration Package... 58 Update Wi-Fi Configuration Package ... 59 Delete Wi-Fi Configuration Package... 59 Duplicate Wi-Fi Configuration Package ... 59 Duplicate Package Profile... 60 Wireless Network Security Options... 61 WPA2-PSK ... 61 WPA2-EAP-TLS ... 62 WPA2-EAP-TTLS ... 63 WPA2-EAP-FAST... 64 WPA2-PEAP ... 65 WPA-EAP-TLS ... 66 WPA-EAP-TTLS ... 67 WPA-PEAP ... 68 WEP... 69 No Security ... 70 Network... 70 Server ... 71

User Management Defining User Accounts ... 72 User Accounts ... 72 Creating a New User Account... 73 Editing a User Account... 73 Resetting a User Account Password ... 74 Changing the Administrator Password ... 74 Deactivating a User Account... 74 Reactivating an Inactive User Account... 75

BD Alaris™ Technical Utility v2.0 User Manual

Settings Technical Utility Settings ... 76 Cleaning the Local Database ... 76 Viewing the Export File Location ... 76 Setting Language Preferences... 76 Viewing Local Database Information ... 77 Changing the Number of Items Displayed ... 77 Changing the Session Timeout Duration... 77

Troubleshooting Troubleshooting Technical Utility ... 78

BD Alaris™ Technical Utility v2.0 User Manual About This Guide

About This Guide This manual focuses on the operation and administration of the BD Alaris™ Technical Utility software (hereinafter referred to as Technical Utility). The user must be thoroughly familiar with Technical Utility as described in this manual prior to use. Note that the screenshot images in this manual are for illustrative purposes only, images in this manual may differ depending on the operating system and software version the computer is running.

Overview This software is provided under and subject to a licence from BD. Technical Utility software provides a single platform for biomedical engineers and field service engineers to maintain and service up to 12 BD Alaris™ Plus and BD Alaris™ neXus pumps simultaneously. Refer to the pump compatibility matrix (see Technical Utility v2.0 Product Compatibility Matrix on page 8) for a detailed list of supported pumps.

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BD Alaris™ Technical Utility v2.0 User Manual About This Guide

Intended Use Technical Utility is intended to be used mainly by trained biomedical engineers and BD Field Service engineers in hospital biomedical departments. Authorised personnel may use Technical Utility to: •

Flash new pump firmware for syringe and volumetric pumps

•

Download Pump Event logs from syringe and volumetric pumps including pump events, key presses, fluid and services logs, when available.

•

Create and maintain wireless configuration settings used to connect syringe and volumetric neXus pumps to the hospital’s Wi-Fi network.

•

Transfer Wi-Fi configurations to syringe and volumetric neXus pumps.

•

Clear Wi-Fi configuration for syringe and volumetric neXus pumps.

•

Manage Wireless Module software updates for syringe and volumetric neXus pumps.

•

Download wireless module logs from syringe and volumetric neXus pumps.

•

Display downloaded logs retrieved from the pumps (event logs, key press, service and fluid logs).

•

Run reports on service activities performed with Technical Utility.

•

View pump logs for analysis, query, print and export.

•

Manage pump firmware, wireless module software versions and Wi-Fi configuration packages stored in Technical Utility.

•

Manage pump technical documentation.

•

Manage users - add new user, reset password, set a user to inactive/active (Administrator only).

Technical Utility is a desktop application that must be installed on a computer running Windows® 7 or Windows® 10 Professional or Enterprise operating system. To service up to 12 pumps at one time, connect the pumps to the computer using a USB to RS-232 hub or connect a single pump directly to the computer using an RS-232 cable. Technical Utility utilises an SQL database, which can be on the same computer as Technical Utility or on a remote server. NOTE: Network security is the responsibility of the hospitals. Technical Utility may store collected data in an SQL database that is located on the hospital network server. NOTE: For further information and operational assistance, please contact Global Customer Services (GCS). Refer to the Contact section located at the beginning of this manual. NOTE: Ensure that the latest version of pump firmware, wireless module software and documentation are stored in the Technical Utility library.

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BD Alaris™ Technical Utility v2.0 User Manual About This Guide

Conventions Used in this Manual Italics

The names of document titles, cross-references and text that requires emphasis are formatted in italics.

Bold

The names of buttons, menu commands, options, icons, file names and folders are formatted in bold.

Courier bold

User input is formatted in Courier bold.

Arial

For title bars or sections within the graphic user interface (GUI), the text is formatted in Arial font. A warning is a statement that alerts the user to the possibility of injury, death or other serious adverse reactions associated with the use or misuse of Technical Utility.

A caution is a statement that alerts the user to the possibility of a problem with Technical Utility associated with its use or misuse. Such problems may include loss of data, display of out-of-date information or a change in configuration. NOTE:

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Notes contain supplementary information or emphasise a point or procedure.

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BD Alaris™ Technical Utility v2.0 User Manual About This Guide

Equipment Compatibility The following table lists the compatibility between Technical Utility and various BD Alaris™ infusion devices. Legend: ● = Supported – = Not supported

Technical Utility v2.0 Product Compatibility Matrix Devices

Transfers

Product Product Product Type Family Models

Technical Utility Pump Name

LVP

GW

GW

●

GW 800

GW

GP

GW

GP

VP

Key Press Log

Service Log

Fluid Log

Wireless Module Logs

●

–

–

–

–

–

–

●

●

–

–

–

–

–

–

GP Plus

●

●

–

–

–

–

–

–

GP-GR

GP Guardrails

●

●

–

–

–

–

–

–

GP Plus

GP Plus

●

●

–

–

–

–

–

–

GP-GR Plus

GP Guardrails

●

●

–

–

–

–

–

–

neXus GP Alaris neXus GP

●

●

1)

–

–

●

●

●

VP-GR plus

●

●

1)

–

–

–

–

–

VP Plus Guardrails

Firmware Event Update Log

Wireless Wireless Software Config Update Transfer

1) GP and VP pumps log key presses as part of the event log.

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Technical Utility v2.0 Product Compatibility Matrix Devices

Transfers

Product Product Product Type Family Models

Technical Utility Pump Name

Syringe GH

GH

GH

●

GH-GR

GH Guardrails

GH Plus

Key Press Log

Service Log

Fluid Log

Wireless Module Logs

●

●

●

●

–

–

–

●

●

●

●

●

–

–

–

GH Plus

●

●

●

●

●

–

–

–

GH-GR Plus

GH Guardrails

●

●

●

●

●

–

–

–

CC

CC

●

●

●

●

●

–

–

–

CC-GR

CC Guardrails

●

●

●

●

●

–

–

–

CC Plus

CC Plus

●

●

●

●

●

–

–

–

CC-GR Plus

CC Plus Guardrails

●

●

●

●

●

–

–

–

neXus CC Alaris neXus CC

●

●

●

●

●

●

●

●

TIVA

TIVA

TIVA

●

●

●

●

●

–

–

–

PK

PK

PK Plus

●

●

●

●

●

–

–

–

●

●

●

●

●

●

●

●

CC

neXus PK Alaris neXus PK

Firmware Event Update Log

Wireless Wireless Software Config Update Transfer

Enteral Enteral

Enteral

●

●

●

●

●

–

–

–

Alaris Enteral

Enteral

●

●

●

●

●

–

–

–

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Operating Environment Compatibility Operating System Version

Standalone installation: • MS Windows 7 Professional (32 bit/64 bit) • MS Windows 10 Professional (64 bit)

Verified Language(s)

SQL

.NET

Local database installation: • SQL Express 2014 SP2 English (US)

Remote database installation: • SQL Server 2012 SP2 • SQL Server 2016

4.6.2

Languages: The following product languages are supported for BD Technical Utility v2.0: •

Czech

•

Danish

•

Dutch

•

English (UK)

•

Finnish

•

French (Europe)

•

German

•

Greek

•

Hungarian

•

Italian

•

Norwegian

•

Polish

•

Portuguese (Europe)

•

Romanian

•

Russian

•

Serbian (Latin)

•

Slovenian

•

Spanish (Europe)

•

Swedish

•

Turkish

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BD Alaris™ Technical Utility v2.0 User Manual Getting Started

Chapter 2 Getting Started BD Alaris™ Pumps

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Pump Controls Symbol

Description

Pump

ON/OFF All syringe and volumetric pumps Press once to switch the pump ON. Press and hold for 3 seconds to switch the pump OFF. RUN/STOP

All syringe and volumetric pumps

CHEVRON keys All syringe and volumetric pumps Double or single for faster/slower increase/decrease of values shown on display.

BLANK SOFT KEYS Use in conjunction with the prompts shown on the pump display.

All Syringe Pumps VP and GP pumps

ENTER Executes entry configured by the CHEVRON keys.

GW and GW 800 pumps only

OPTIONS Opens the menu on the pump

All syringe and volumetric pumps

PRESSURE All syringe and volumetric pumps Press to display the pumping pressure and alarm level. MUTE All syringe and volumetric pumps Press to silence alarm for two minutes. The alarm will resound after this time. To re-enable the alarm audio, press the MUTE button a second time. NOTE: Attention alarm only: when not in alarm, press and hold until four audible beeps are heard to extend the silence period to 15 minutes.

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Symbol

Description

Pump

PURGE/BOLUS All syringe and volumetric pumps Press to access PURGE or BOLUS keys. Press and hold down soft key to operate. PRIMARY/SECONDARY BUTTON GW and GW 800 pumps only Switches the pump between Primary and Secondary infusion modes (if enabled). CLEAR/MUTE Press to silence alarm or advisory for 1 minute. The audio from the alarm or advisory will resound after this time. Resets numeric values to zero. To re-enable the alarm audio, press any other button or key.

GW and GW 800 pumps only

Connecting the Pumps It is recommended that users connect all pumps and turn on pumps in tech mode before logging into Technical Utility. Otherwise, a blank Service Pumps screen appears. Refer to each pump’s Technical Service Manual for instructions on how to activate tech mode. NOTE: Pumps must also be configured for RS-232 communication before Technical Utility can detect them (see Configuring the Syringe Pump for Detection on page 14, Configuring the GW Pump for Detection on page 14, or Configuring the GP and VP Volumetric Pumps for Detection on page 15).

Recommended Equipment For optimal system performance, use the following recommended equipment. NOTE: Technical Utility is only supported when used with BD-supplied hubs with manufacturer’s driver installed.

•

4-Port Hub P/N 1000EL00980 with manufacturer’s driver installed

•

RS-232 Cable P/N DEC1000 with manufacturer’s driver installed

•

Converter cable USB to serial P/N 1000EL00979 with manufacturer’s driver installed

•

Torx Screwdriver with T20 Bit (for syringe pump) and T10 Bit (for volumetric pump)

Connecting the Pump to RS-232 Hub NOTE: Do not use the universal RS-232 Windows driver for USB-RS-232 cables or hubs. The universal Windows driver may cause issues with firmware flashing.

1. Download and install the driver for the hub. 2. Connect 4-port hub (USB connector) to the computer’s USB port. 3. Connect RS-232 cable to the pump. 4. Connect RS-232 cable to the 4-port hub. 5. Optional - Label each COM port number on the corresponding 4-port hub, to identify the pump.

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BD Alaris™ Technical Utility v2.0 User Manual Getting Started

Configuring the Syringe Pump for Detection NOTE: Technical Utility can only detect syringe pumps that are configured for RS-232 communication. NOTE: Performing wireless module tasks for neXus pumps requires special configuration to communicate with Technical Utility. (See Switching Pumps to Wi-Fi Module Update Mode on page 46)

1. With the pump OFF, press the ON/OFF button while holding down the RUN button until 000 appears on the pump display. 2. Press the CHEVRON keys and the NEXT soft key to enter 251 for the user configuration menu on the pump display. 3. Press OK soft key. 4. Press the CHEVRON keys to select GENERAL OPTIONS. 5. Press OK soft key. 6. Press the CHEVRON keys to select NURSE CALL FITTED. 7. Verify that NURSE CALL FITTED is set to enabled. If not, press the MODIFY soft key to change to enabled (√). 8. Press the CHEVRON key to select NURSE CALL INVERT. 9. Press the MODIFY soft key to change to disabled (x). 10. Press the CHEVRON key to select RS-232 SELECTED. 11. Verify that RS-232 SELECTED is set to enabled. If not, press the MODIFY soft key to change to enabled (√). 12. Press the QUIT soft key when finished. 13. Press the QUIT soft key in the Configuration Select screen.

Configuring the GW Pump for Detection Configuring the GW or GW 800 pump for detection by Technical Utility is a two-part process that consists of determining the COM port number and configuring the pump. NOTE: Technical Utility can only detect pumps that are configured for RS-232 communication.

Determining the COM Port Number for the GW Pump Determining the COM port number that is assigned to the GW pump is required during pump configuration. 1. With the pump OFF, press the ON/OFF button and the down (v) CHEVRON key at the same time until the number zero (0) appears on the pump display. 2. Connect the pump to Technical Utility (see Connecting the Pump to RS-232 Hub on page 13). 3. Open the Windows Control Panel. 4. From the Control Panel, double-click Device Manager. 5. From the Device Manager, double-click Ports (COM and LPT) to expand. The list of ports appears. The GW pump is displayed as USB Serial Port (COMXX). Where XX is the COM port number. 6. Write down the COM port number to use in the next step, Configuring the GW Pump on page 15.

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BD Alaris™ Technical Utility v2.0 User Manual Getting Started

Configuring the GW Pump Before configuring the GW pump, the user must first determine the COM port number (see Determining the COM Port Number for the GW Pump on page 14). 1. Set the pump address communication (COM port) by pressing the CHEVRON key until the number 40 appears on the pump display. 2. Press the ENTER button. 3. Enter the COM port number by pressing the CHEVRON keys until the number of the COM port appears on the pump display (see Determining the COM Port Number for the GW Pump on page 14 above). 4. Press the ENTER button. 5. Enable RS-232 mode by pressing the CHEVRON keys until the number 45 appears on the pump . 6. Press the ENTER button. 7. Disable infrared data association (IrDA) communication by pressing the CHEVRON keys until OFF appears on the pump display. 8. Press the ENTER button. 9. Disable American Standard Code for Information Interchange (ASCII) communication mode by pressing the CHEVRON keys until the number 38 appears on the pump display. 10. Press the ENTER button. 11. Press the CHEVRON keys until OFF appears on the pump display. 12. Press the ENTER button. 13. Disable odd communications parity bit generation by pressing the CHEVRON keys until the number 39 appears on the pump display. 14. Press the ENTER button. 15. Press the CHEVRON keys until OFF appears on the pump display. 16. Press the ENTER button.

Configuring the GP and VP Volumetric Pumps for Detection GP and VP volumetric pumps automatically adjust to the proper communication protocol for detection. Therefore, additional configuration is not required. NOTE: Performing wireless module tasks for neXus pumps requires special configuration to communicate with Technical Utility. (See Switching Pumps to Wi-Fi Module Update Mode on page 46).

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BD Alaris™ Technical Utility v2.0 User Manual Getting Started

Database Overview Technical Utility connects to a database, which can be either a standalone local database or a remote database, for example, on a hospital server. Technical Utility connects to the remote database using TCP/IP connection. Technical Utility uses a SQL database to store information that can be queried later on. The Technical Utility database enables the user to search for specific error codes or events that are captured in the pump logs to trend issues and troubleshoot equipment. The pump logs include event, key press, fluid, wireless and service information. Users can search using the following criteria when running queries or reports within the Technical Utility user interface. Navigation Menu

Search Fields

Pumps > Service Pumps

Task Port Pump Model SN Current Data Set, Version, ID

Pumps > View Pump Event Logs

All Logs Pump Model Start/End Date Serial Number Search Field Apply/Reset Event Number (from the pump) Event Date/Time Last Downloaded Pump Model Serial Number Code Event Log Type (event, service, key press or fluid) Description

ATU Reports > Service Reports

All Service Reports Flash Pump Firmware Pump Logs Downloaded Transfer Wi-Fi Configuration Clear Wi-Fi Configuration Update Wi-Fi Software Download Wireless Module Logs Pump Model Start/End Date Search Date/Time User Pump Model SN Service Task Initial Firmware Updated Firmware Log Type Status

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Navigation Menu

Search Fields

ATU Reports > Administrative Reports > Export Reports

Report Type Start/End Date Search Field Date/Time User Report Type Date/Time File Name Stored Location

ATU Reports > Administrative Reports > Library Management

Library Document Firmware Wi-Fi Software Wi-Fi Configuration Package Start/End Date Search Date/Time User Action Firmware Configuration Package Wi-Fi Software Document Status

ATU Reports > Administrative Reports > User Management

Action Add User Change Password Edit User General Preferences Login Attempt Reset Password Start/End Date Search Date/Time User Action Field Old Value New Value

Library > (Syringe and Volumetric) Firmware Files

Pump Model(s) Firmware Version Hardware Date Added Search > Apply/Reset

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