Alere
Afinion 2 Information Codes and Troubleshooting Guide
Guide
2 Pages
![AFRICA AFINION 2 ™ INFORMATION CODES AND TROUBLESHOOTING Follow the ‘Action to Take’. Follow the ‘Action to Take’. If unsuccessful, contact Abbott. i Note: All documents are available to download. Use the QR codes. Refer to the file listed in ‘Action to Take’. INFORMATION CODES CAUSED BY TEST-SPECIFIC LIMITATIONS [#] CAUSE ACTION TO TAKE 101 Hematocrit too low i Consult the Afinion CRP or Lipid Panel Package Insert. 102 Hematocrit too high i Consult the Afinion CRP or Lipid Panel Package Insert. 103 Hemoglobin too low i Consult the Afinion HbA1c Package Insert. 104 Hemoglobin too high i Consult the Afinion HbA1c Package Insert. 105 HbA1c too low i Consult the Afinion HbA1c Package Insert. 106 HbA1c too high i Consult the Afinion HbA1c Package Insert. 107 Creatine too high i Consult the Afinion ACR Package Insert. 108 Blood in urine i Consult the Afinion ACR Package Insert. INFORMATION CODES CAUSED BY SAMPLE OR TEST CARTRIDGE [#] CAUSE 201 ACTION TO TAKE Insufficient sample volume: • Empty capillary • Air bubble in capillary • Capillary incompletely filled i Repeat the test with a new sample and test cartridge. Ensure that the capillary is completely filled with no air bubbles (see package insert for the Afinion Test in use). 202 Excess sample on the sampling device exterior i Repeat the test with a new sample and test cartridge. Ensure that only the tip of the capillary is in contact with the sample (see package insert for the Afinion Test in use). 203 Wrong sample material i Repeat the test with a new sample and test cartridge. Ensure that proper sample material is used (see package insert for the Afinion Test in use, section ‘Specimen Collection and Storage’). 204 Coagulated sample Repeat the test with a new sample and test cartridge. The time from filling the capillary until analyzing the test cartridge should be as short as possible. Hemolysed blood sample or poor sample quality i Consult the Afinion Package Insert. Repeat the test with a new sample and test cartridge. Test cartridge or analyzer failure Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls. 205 Capillary cracked or damaged Repeat the test with a new sample and test cartridge. Inspect the sampling device before use and handle with care. 206 Barcode label not readable (dirty or damaged) Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls. 207 • No sampling device inserted • Sampling device belongs to another Afinion Test • Label on sampling device not readable (dirty or damaged) Repeat the test with a new sample and test cartridge. Ensure that the correct sampling device is in place and that the sampling device label is clean. 208 Test cartridge previously used Repeat the test with a new sample and test cartridge. 209 Test cartridge has passed expiry date Check expiry date on the foil pouch or kit container. Repeat the test using a new sample and a new test cartridge from another lot. The date in the analyzer is incorrectly set Check the date in the analyzer to make sure it is set correctly. Repeat the test with a new sample and test cartridge. 210 Test cartridge temperature too low i 211 Test cartridge temperature too high i 212 Software upgrade is required to run this test Repeat the test with a new sample and a new test cartridge. Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use). Repeat the test with a new sample and a new test cartridge. Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use). Contact your local supplier for assistance. i Afinion 2 HbA1c ACR CRP Lipid Panel 8 Demo Videos](https://images.bioclinicalservices.com.au/vg2wz4hx37our9q4yri5npczgzob/320w/Alere%20-%20COL-08147-01%20-%20Afinion%202%20Information%20Codes%20and%20Troubleshooting%20Guide%20-%202021-12.png)
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AFRICA
AFINION 2 ™
INFORMATION CODES AND TROUBLESHOOTING
Follow the ‘Action to Take’.
Follow the ‘Action to Take’. If unsuccessful, contact Abbott.
i
Note: All documents are available to download. Use the QR codes.
Refer to the file listed in ‘Action to Take’.
INFORMATION CODES CAUSED BY TEST-SPECIFIC LIMITATIONS [#]
CAUSE
ACTION TO TAKE
101
Hematocrit too low
i
Consult the Afinion CRP or Lipid Panel Package Insert.
102
Hematocrit too high
i
Consult the Afinion CRP or Lipid Panel Package Insert.
103
Hemoglobin too low
i
Consult the Afinion HbA1c Package Insert.
104
Hemoglobin too high
i
Consult the Afinion HbA1c Package Insert.
105
HbA1c too low
i
Consult the Afinion HbA1c Package Insert.
106
HbA1c too high
i
Consult the Afinion HbA1c Package Insert.
107
Creatine too high
i
Consult the Afinion ACR Package Insert.
108
Blood in urine
i
Consult the Afinion ACR Package Insert.
INFORMATION CODES CAUSED BY SAMPLE OR TEST CARTRIDGE [#]
CAUSE
201
ACTION TO TAKE
Insufficient sample volume: • Empty capillary • Air bubble in capillary • Capillary incompletely filled
i
Repeat the test with a new sample and test cartridge. Ensure that the capillary is completely filled with no air bubbles (see package insert for the Afinion Test in use).
202
Excess sample on the sampling device exterior
i
Repeat the test with a new sample and test cartridge. Ensure that only the tip of the capillary is in contact with the sample (see package insert for the Afinion Test in use).
203
Wrong sample material
i
Repeat the test with a new sample and test cartridge. Ensure that proper sample material is used (see package insert for the Afinion Test in use, section ‘Specimen Collection and Storage’).
204
Coagulated sample
Repeat the test with a new sample and test cartridge. The time from filling the capillary until analyzing the test cartridge should be as short as possible.
Hemolysed blood sample or poor sample quality
i
Consult the Afinion Package Insert. Repeat the test with a new sample and test cartridge.
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
205
Capillary cracked or damaged
Repeat the test with a new sample and test cartridge. Inspect the sampling device before use and handle with care.
206
Barcode label not readable (dirty or damaged)
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
207
• No sampling device inserted • Sampling device belongs to another Afinion Test • Label on sampling device not readable (dirty or damaged)
Repeat the test with a new sample and test cartridge. Ensure that the correct sampling device is in place and that the sampling device label is clean.
208
Test cartridge previously used
Repeat the test with a new sample and test cartridge.
209
Test cartridge has passed expiry date
Check expiry date on the foil pouch or kit container. Repeat the test using a new sample and a new test cartridge from another lot.
The date in the analyzer is incorrectly set
Check the date in the analyzer to make sure it is set correctly. Repeat the test with a new sample and test cartridge.
210
Test cartridge temperature too low
i
211
Test cartridge temperature too high
i
212
Software upgrade is required to run this test
Repeat the test with a new sample and a new test cartridge. Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use). Repeat the test with a new sample and a new test cartridge. Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use). Contact your local supplier for assistance.
i Afinion 2
HbA1c
ACR
CRP
Lipid Panel
8 Demo Videos
INFORMATION CODES CAUSED BY SAMPLE OR TEST CARTRIDGE [#]
CAUSE
ACTION TO TAKE
213, 214
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
215
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
Hemolysed blood sample or poor sample quality (Afinion HbA1c)
i
Consult the Afinion HbA1c Package Insert. Repeat the test with a new sample and test cartridge.
217
Hemolysed blood sample or poor sample quality (Afinion HbA1c)
i
Consult the Afinion HbA1c Package Insert. Repeat the test with a new sample and test cartridge.
218
Condensation detected on cartridge
Run a new test cartridge. Ensure that the cartridge is equilibrated to room temperature before the foil pouch is opened.
INFORMATION CODES AND MESSAGES CAUSED BY ANALYZER FAILURE [#]
CAUSE
ACTION TO TAKE
27, 28, 29
Start-up procedure failed
Restart analyzer. If the problem persists, contact your local Afinion 2 supplier.
Self-test error. Analyzer in nonoperative mode
Analyzer failure
Restart analyzer. If the problem persists, contact your local Afinion 2 supplier.
301
Self-test failed
Restart the analyzer.
302
Analyzer failure
Restart the analyzer and run controls. Repeat the test with a new sample and test cartridge.
303
Analyzer temperature is too high
Ensure that the operating temperature is within recommended range (15ºC–32ºC). Wait until the analyzer has cooled down. Repeat the test with a new sample and test cartridge.
304
Analyzer temperature is too low
305
• Printer improperly connected • Malfunction of the printer
Touch screen error
Touch screen failure/touch screen buttons do not respond accurately
i
i
Ensure that the operating temperature is within recommended range for the Afinion Test in use (see package insert). The analyzer temperature is displayed in the Start-up menu (refer to user manual). Repeat the test with a new sample and test cartridge. Switch off the analyzer, reconnect the printer and restart the analyzer. If the message persists, see the printer user manual. Restart analyzer and realign screen.
OTHER INFORMATION CODES [#]
CAUSE
ACTION TO TAKE
401
No registered supervisors in operator list
402
Cannot delete last supervisor
403
This assay type is not accessible to the operator
404
Operator ID is not found in operator list
501
The control lot has passed expiry date
502
Afinion Control Data is not recognised and is not stored in control lot database
503
Control verification aborted
The Afinion Control Data entered was not recognised. The control test was aborted by the operator. Test result was not stored. Run new control test to reset quality control lockout interval.
504
Required control test interval has expired. Patient testing is disabled for this assay.
A passed control run must be performed according to configuration to unlock this assay for patient testing.
601
Operator list or control lot database is full
The operator list can store 1,000 operators, and the control lot database can store 100 control lots. Delete an operator or control lot to enter a new item.
i
i
At least one supervisor is required in the operator list when the analyzer is configured to operator ID verified (refer to user manual). At least one supervisor is required in the operator list when the analyzer is configured to operator ID verified (refer to user manual). The operator logged in does not have access to run this assay type. Please contact your supervisor.
i
When operator ID with verification is enabled, operator ID entered is required to be present in the operator list (refer to user manual). Please contact your supervisor. Check the expiry date on the control lot package insert or kit box. Repeat the test using a sample from a new control lot.
i
Reenter the Afinion Control Data (refer to user manual).
CONTACT ABBOTT TECHNICAL SUPPORT. Before asking for assistance, please record the following information: • Afinion 2 serial number (SN) - see label on the back side of the analyzer • Software version number - see Start-up menu • Afinion Test type • Test cartridge or kit lot number - see foil pouch or kit container
• Control identification and lot number - see vial label • Control results obtained • Description of the problem with reference to information codes or messages
+2 7 10 5 0 0 9 70 0 (O P T I O N 3)
O P E N I N G H O U R S : M O N D AY-F R I D AY
A R C I S .T E C H S U P P O R T@ A B B O T T.C O M
8 :30-17:0 0 (G M T )
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