LOGIQ E10s Basic Service Manual Rev 7 April 2022

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Important Precautions TRANSLATION POLICY

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DAMAGE IN TRANSPORTATION All packages should be closely examined at time of delivery. If damage is apparent write “Damage In Shipment” on ALL copies of the freight or express bill BEFORE delivery is accepted or “signed for” by a GE representative or hospital receiving agent. Whether noted or concealed, damage MUST be reported to the carrier immediately upon discovery, or in any event, within 14 days after receipt, and the contents and containers held for inspection by the carrier. A transportation company will not pay a claim for damage if an inspection is not requested within this 14 day period.

CERTIFIED ELECTRICAL CONTRACTOR STATEMENT - FOR USA ONLY All electrical Installations that are preliminary to positioning of the equipment at the site prepared for the equipment shall be performed by licensed electrical contractors. Other connections between pieces of electrical equipment, calibrations and testing shall be performed by qualified GE personnel. In performing all electrical work on these products, GE will use its own specially trained field engineers. All of GE’s electrical work on these products will comply with the requirements of the applicable electrical codes. The purchaser of GE equipment shall only utilize qualified personnel (i.e., GE’s field engineers, personnel of third-party service companies with equivalent training, or licensed electricians) to perform electrical servicing on the equipment.

OMISSIONS & ERRORS If there are any omissions, errors or suggestions for improving this documentation, please contact the GE Global Ultrasound Documentation Group with specific information listing the system type, manual title, part number, revision number, page number and suggestion details. Mail the information to: Service Documentation 9900 Innovation Drive (RP-2156) Wauwatosa, WI 53226, USA. GE employees should use Post-market Quality Management (PQM) to report service documentation issues. These issues will then be in the internal problem reporting tool and communicated to the writer.

SERVICE SAFETY CONSIDERATIONS DANGER DANGEROUS VOLTAGES, CAPABLE OF CAUSING DEATH, ARE PRESENT IN

THIS EQUIPMENT. USE EXTREME CAUTION WHEN HANDLING, TESTING AND ADJUSTING. WARNING Use all Personal Protection Equipment (PPE) such as gloves, safety shoes, safety

glasses, and kneeling pad, to reduce the risk of injury. For a complete review of all safety requirements, see the Chapter 1, Safety Considerations section in the Service Manual.

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LEGAL NOTES The contents of this publication may not be copied or duplicated in any form, in whole or in part, without prior written permission of GE. GE may revise this publication from time to time without written notice.

PROPRIETARY TO GE Permission to use this Advanced Service Software and related documentation (herein called the Material) by persons other than GE employees is provided only under an Advanced Service Package License relating specifically to this Proprietary Material. This is a different agreement from the one under which operating and basic service software is licensed. A license to use operating or basic service software does not extend to or cover this software or related documentation. If you are a GE employee or a customer who has entered into such a license agreement with GE to use this proprietary software, you are authorized to use this Material according to the conditions stated in your license agreement. However, you do not have the permission of GE to alter, decompose or reverse-assemble the software, and unless you are a GE employee, you may not copy the Material. The Material is protected by Copyright and Trade Secret laws; the violation of which can result in civil damages and criminal prosecution. If you are not party to such a license agreement or a GE Employee, you must exit this Material now.

TRADEMARKS All products and their name brands are trademarks of their respective holders.

COPYRIGHTS © 2018 by General Electric Company Inc. All Rights Reserved.

DECLARATION OF CONFORMITY The radio equipment used in the LOGIQ E10s (if present) conforms to the Radio Equipment Directive 2014/53/EU (RED). The declaration of conformity can be found at the following link: https://www.intel.com/content/dam/support/us/en/documents/network-and-i-o/wireless-networking/ 9260NGW-EU-RED-DoC.pdf Search under Current or Legacy Adapters for: Intel® 9260 Figure

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WLAN Label for Intel 9260 Module

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Revision History Revision

Date

Reason for change

Rev. 1

2020/01/31

Initial Release

Rev. 2

2020/02/10

Update

Rev. 3

2020/04/10

Update

Rev. 4

2020/08/07

Update with R2.5 release

Rev. 5

July, 2021

Update for R3

Rev. 6

Dec., 2021

Minor update

Rev. 7

April, 2022

Update Probe Trouble shooting in Ch 7, Back end parts/Probes/FRU list in Ch 9.

List of Effected Pages (LOEP) Chapter

Revision

Chapter

Revision

Chapter

Revision

Title Page

Rev. 7

Chapter 4

Rev. 7

Chapter 10

Rev. 7

Warnings

Rev. 7

Chapter 5

Rev. 7

Index

Rev. 7

TOC

Rev. 7

Chapter 6

Rev. 7

Back Cover

N/A

Chapter 1

Rev. 7

Chapter 7

Rev. 7

Chapter 2

Rev. 7

Chapter 8

Rev. 7

Chapter 3

Rev. 7

Chapter 9

Rev. 7

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Table of Contents CHAPTER 1 Introduction Overview... 1 - 1 Purpose of this chapter... 1 - 1 Contents in this chapter... 1 - 1 Service Manual Overview... 1 - 2 Attention... 1 - 2 Contents in this service manual... 1 - 3 Typical users of LOGIQ E10s documentation... 1 - 4 LOGIQ E10s models covered in this manual... 1 - 4 Product description... 1 - 7 Important Conventions... 1 - 8 Conventions used in book... 1 - 8 Standard hazard icons... 1 - 9 Labels/Icons on the system... 1 - 11 Label Location... 1 - 11 LOGIQ E10s used in a veterinary environment... 1 - 12 Safety Considerations... 1 - 13 Introduction... 1 - 13 Human safety... 1 - 13 Mechanical safety... 1 - 17 Electrical safety... 1 - 20 Battery safety... 1 - 21 Dangerous Procedure Warnings... 1 - 22 Lockout/Tagout (LOTO)... 1 - 23 Lockout/tagout requirements... 1 - 23 Lockout/tagout procedure... 1 - 24 Returning/Shipping Probes and Repair Parts... 1 - 30 Electromagnetic Compatibility (EMC)... 1 - 31 What is EMC?... 1 - 31 Compliance... 1 - 31 Table of Contents

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Electrostatic discharge (ESD) prevention

... 1 - 32

Customer Assistance... 1 - 33 Contact information... 1 - 33 Ultrasound system manufacturer... 1 - 35

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CHAPTER 2 Site Preparations Overview... 2 - 1 Purpose of this chapter... 2 - 1 Contents in this chapter... 2 - 1 General LOGIQ E10s Requirements... 2 - 2 LOGIQ E10s environmental requirements... 2 - 2 Electrical requirements... 2 - 4 EMI limitations... 2 - 6 Probe environmental requirements... 2 - 8 Time and manpower requirements... 2 - 8 Facility Needs... 2 - 9 Purchaser responsibilities... 2 - 9 Required facility needs... 2 - 10 Desirable features... 2 - 11 Minimal floor plan suggestions... 2 - 11 Networking setup requirements... 2 - 13 Privacy and security... 2 - 15 Environmental dangers... 2 - 15

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CHAPTER 3 LOGIQ E10s Setup Overview... 3 - 1 Purpose of this chapter... 3 - 1 Contents in this chapter... 3 - 1 Setup Reminders... 3 - 2 Average setup time... 3 - 2 Setup warnings... 3 - 2 Receiving and Unpacking the Equipment... 3 - 4 Purpose of this section... 3 - 4 Receiving and unpacking warnings... 3 - 4 Tilt indicator... 3 - 5 Examine all packages... 3 - 6 Damage in transportation... 3 - 7 Unpacking the LOGIQ E10s... 3 - 8 Packing materials - recycling information... 3 - 10 Preparing for Setup... 3 - 11 Verify customer order... 3 - 11 Physical inspection... 3 - 11 Volume Navigation stand (optional)... 3 - 11 Rear cover label and rating label... 3 - 12 EMI protection... 3 - 13 Completing the Setup... 3 - 14 Purpose of this section... 3 - 14 LOGIQ E10s specification verification... 3 - 14 Electrical specification verification... 3 - 16 Connections on the rear I/O panel... 3 - 17 Connections on the patient I/O panel... 3 - 18 Connecting probes... 3 - 18 Power on/boot up... 3 - 20 Default security level... 3 - 23 Password policies... 3 - 24 Users... 3 - 25 Groups... 3 - 26 Lock out and log on... 3 - 27 Disk encryption... 3 - 28 Login... 3 - 33 xii

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Logoff/Power shut down... 3 - 35 Complete power down... 3 - 36 Configuring the LOGIQ E10s... 3 - 37 Purpose of this section... 3 - 37 LOGIQ E10s configuration... 3 - 37 Optional peripherals/peripheral connection... 3 - 38 Software options configuration... 3 - 39 Breast Assistant and Thyroid Assistant, Powered by Koios DS... 3 - 41 Imaging Insights... 3 - 44 Device Mgmt... 3 - 46 GE Backoffice Connectivity... 3 - 48 Service settings... 3 - 49 Barcode reader... 3 - 50 Magstripe card reader... 3 - 51 LAN Protection Cable (Option)... 3 - 52 Network printers... 3 - 53 Setting Up Paperwork... 3 - 54 User manual(s)... 3 - 54 Product locator card/UDI... 3 - 54

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CHAPTER 4 Functional Checks Overview... 4 - 1 Purpose of this chapter... 4 - 1 Contents in this chapter... 4 - 1 Special equipment required... 4 - 1 Recommended test phantoms... 4 - 2 General Procedures... 4 - 3 General safety information... 4 - 4 General system functional checks... 4 - 5 Power ON/Boot Up... 4 - 7 Power shut down... 4 - 10 Complete power down... 4 - 10 Functional Checks... 4 - 11 Top console adjustment control functional checks... 4 - 12 Main monitor positions and lock functional checks... 4 - 13 Brakes and direction lock functional checks... 4 - 15 Alphanumeric keyboard functional checks... 4 - 16 Footswitch functional checks... 4 - 16 Basic control functional checks... 4 - 17 Probe/connector functional checks... 4 - 18 B-Mode functional checks... 4 - 19 M-Mode functional checks... 4 - 21 System CFM and PWD functional checks... 4 - 22 Color Mode functional checks... 4 - 22 Color B-Mode functional checks... 4 - 22 Color M-Mode functional checks... 4 - 22 PW/CW Doppler mode functional checks... 4 - 23 CW Doppler mode functional checks... 4 - 24 Cineloop functional checks... 4 - 25 Removable media functional checks... 4 - 26 Archiving and loading presets... 4 - 26 Installation and setup procedures for peripherals... 4 - 26 Basic measurement functional checks... 4 - 27 Multi image functional checks... 4 - 28 ECG functional checks... 4 - 28 4D option functional checks... 4 - 29 Volume Navigation with inside probe functional checks... 4 - 29 Power Assistant functional checks... 4 - 29 xiv

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Scan on Battery functional checks... 4 - 29 Shear Wave Elastography (Shear Elasto) functional checks... 4 - 30 Sound Check test... 4 - 31 Site Log... 4 - 33

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CHAPTER 5 Components and Functions (Theory) Overview... 5 - 1 Purpose of this chapter... 5 - 1 Contents in this chapter... 5 - 1 LOGIQ E10s Models... 5 - 2 LOGIQ E10s Description... 5 - 3 Purpose of this section... 5 - 3 Introduction... 5 - 3 Software Description... 5 - 4 Purpose of this section... 5 - 4 LOGIQ E10s base load image and application software... 5 - 5 Electronic media... 5 - 6 Log file content... 5 - 7 Smart Device applications... 5 - 8 Service Desktop Description... 5 - 9 User level of the Service Desktop... 5 - 9 Front End Description... 5 - 11 Purpose of this section... 5 - 11 Card rack circuit boards overview and location... 5 - 12 Back End Description... 5 - 14 Purpose of this section... 5 - 14 BEPS... 5 - 15 Backplane Description... 5 - 18 Purpose of this section... 5 - 18 Backplane (GBP)... 5 - 19 Top Console Description... 5 - 20 Purpose of this section... 5 - 20 Transporting the LOGIQ E10s... 5 - 20 Operator panel XY movement - principle of operation... 5 - 20 XY- and Z-Mechanisms Description... 5 - 21 Purpose of this section... 5 - 21 XY-mechanism description... 5 - 21 Z-mechanism description... 5 - 22 xvi

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Top console XY movement - principle of operation... 5 - 22 XY lock motor assembly... 5 - 23 Power Distribution Description... 5 - 26 Purpose of this section... 5 - 26 Power Supply Distribution... 5 - 27 Cable Connection BEPS - ICM - OP... 5 - 29 Air Flow Control Description... 5 - 42 Air flow control... 5 - 42 Location in the LOGIQ E10s... 5 - 42 Casters and Brakes Description... 5 - 43 Options and Peripherals Description... 5 - 44 Purpose of this section... 5 - 44 Internal hardware options and peripherals... 5 - 44 External peripherals... 5 - 45 Product Manuals... 5 - 46 User documentation... 5 - 46 Basic Service documentation... 5 - 46

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CHAPTER 6 Service Adjustments Overview... 6 - 1 Purpose of this chapter... 6 - 1 Contents in this chapter... 6 - 1 Monitor Adjustments... 6 - 2 Purpose of this section... 6 - 2 Access to monitor adjustments... 6 - 3 Monitor adjustments... 6 - 4 Advanced monitor adjustments... 6 - 6 Monitor Arm and/or Monitor Range of Motion Adjustment... 6 - 10 Purpose of this section... 6 - 10 Monitor and Ergotron arm... 6 - 10 Cautions and warnings... 6 - 10 Main monitor adjustments... 6 - 11 Operator Panel Movement... 6 - 13 Purpose of this section... 6 - 13 Adjustment locations and manual releases... 6 - 13 Z-mechanism adjustment... 6 - 14 XY lock and brake mechanism parts... 6 - 15 XY locking mechanism adjustment... 6 - 16 Using the park lock properly... 6 - 17 Caster Brake-Lock Release Assembly Adjustment... 6 - 18 Caster brake-lock release assembly adjustment... 6 - 18 XY Lock Motor Adjustment... 6 - 21 XY lock motor adjustment... 6 - 21 DICOM Server Service Adjustments... 6 - 23 Slow response rate between the LOGIQ E10s and a DICOM (PACS) server 6 - 23 Shutdown problems when running a portable LOGIQ E10s... 6 - 23 Volume Navigation (V Nav) Calibration... 6 - 23

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CHAPTER 7 Diagnostics/Troubleshooting Overview... 7 - 1 Purpose of this chapter... 7 - 1 Contents in this chapter... 7 - 1 Gathering Troubleshooting Data... 7 - 2 Purpose of this section... 7 - 2 Collecting vital system information... 7 - 3 Shortcut keys... 7 - 3 Collecting a screen capture with logs... 7 - 4 Capturing network logs to use for troubleshooting... 7 - 8 Service Desktop... 7 - 10 Purpose of this section... 7 - 10 Disruptive mode... 7 - 11 Color statuses... 7 - 11 Service Classes... 7 - 12 Home... 7 - 15 Utilities... 7 - 20 Options... 7 - 35 Agent Configuration... 7 - 36 Software Maintenance... 7 - 39 Electromagnetic Interference (EMI) Troubleshooting... 7 - 44 Prevention/abatement... 7 - 44 Different power outlet... 7 - 44 Different system... 7 - 44 Different location... 7 - 44 Disconnect external cables... 7 - 44 Image Troubleshooting... 7 - 45 Image artifacts... 7 - 45 Image management... 7 - 45 Image quality... 7 - 45 Smart Device Apps Troubleshooting... 7 - 46 Smart Device apps pairing confirmation delay... 7 - 46 Smart Device apps library downloads... 7 - 46 LOGIQ Photo crashes if camera permission denied... 7 - 46 Upside down image from LOGIQ Photo... 7 - 46 xix

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Noise Troubleshooting... 7 - 47 Noise... 7 - 47 Noise picked up from the air... 7 - 48 Noise received through the external cables... 7 - 48 Doppler noise... 7 - 48 Intermittent noise... 7 - 49 Noise on a board... 7 - 49 B-Flow noise issue... 7 - 50 Options Troubleshooting... 7 - 53 ECG display disappears after backup/restore... 7 - 53 Unable to measure in both stiffness and velocity in Breast and Thyroid . . . 7 - 53 Secondary monitor... 7 - 53 Breast Assistant, Powered by Koios DS... 7 - 54 Device Management (Device Mgmt)... 7 - 55 Vertical noise with P2D/P6D probes and Continuous Wave (CW)... 7 - 66 Probes Troubleshooting... 7 - 67 Probe recognition... 7 - 67 IC/RIC5-9 CHI M-Mode too dark... 7 - 67 ML6-15 breast B and color flow “zipper artifact”... 7 - 67 Body pattern probe mark shift... 7 - 67 Automatic probe diagnostics (VITA)... 7 - 68 Automatic probe diagnostics (VITAOnDemand)... 7 - 69 Advanced Probe Option... 7 - 70 Peripherals Troubleshooting... 7 - 71 Test of printers... 7 - 71 How to import patient database from older consoles... 7 - 71 EZbackup will not delete images to open disk space... 7 - 71 External HDMI display... 7 - 71 Setting Troubleshooting... 7 - 72 Scan Assistant Troubleshooting... 7 - 73 Scan Assistant Creator... 7 - 73 Problems with annotations/comments and Scan Assistant... 7 - 73

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