Hill-Rom
Hillrom Warranty Periods Matrix Nov 2021
Warranty Periods Matrix
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Warranty Periods January 2022
INTERNAL USE ONLY
WelchAllyn Medical Instruments and Hillrom Smart Beds and Safe Patient Handling Solutions
Contents INTERNAL USE ONLY Welch Allyn Medical Instruments Otoscopes... 3
Data Management... 10
Ophthalmoscopes and Retinoscopes... 3
Accessories... 10
Screening Devices... 3
Consumables... 10
Integrated Wall System... 4
Patient Monitors and Vital Signs Devices... 11
Power Handles, Sources And Wall Units... 4
Blood Pressure Devices... 11
Diagnostic Sets... 4
Spot™ 4400... 11
Illuminators... 5 Laryngoscopes... 5 Electronic Thermometry... 6 Ear Thermometry... 6 Touch Free Thermometry... 6 Sphygmomanometers... 7 Reusable Blood Pressure Cuffs... 7 Bulbs/Valves... 7 Cardiology Stethoscopes... 7 Physical Diagnosis Stethoscopes... 7 Diagnostic Cardiology Suite... 8 Resting ECG... 8 Telemetry/Patient Monitoring... 9
Connex™ Integrated Wall System... 11 Exam Light... 12 Skin Surface Microscope... 12 Disposables... 12 Endoscopic Lighting... 12 Kleenspec™ Vaginal Specula... 13 Spare Parts and Miscellaneous... 13
Hillrom Beds And Surfaces Hillrom Beds /Stretchers... 14 Hillrom Surfaces... 14 Hillrom Liko™... 15 Hillrom Furniture... 15
Treadmills... 9 Holter Monitoring... 9 Ambulatory Blood Pressure Monitor... 9
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Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Ear, Eye, Nose and Throat INTERNAL USE ONLY
OTOSCOPES Product Code
Description
Warranty (years)
250-2
LED Otoscope
238-2
MacroView™ Basic
3 (7 year warranty on LED Lamp failure)
238-3
MacroView Plus
5 (7 year warranty on LED Lamp failure)
23920
Digital MacroView Otoscope
1
23810/23820
MacroView Otoscope
1
20200
Pneumatic Otoscope
1
21700
Operating Otoscope
1
22820
PocketScope™ Otoscope with Throat Illuminator
1
22870-X
Pocket LED Otoscope
3 (7 year warranty on SureColor™ LED Lamp)
22880-X
Pocket Plus LED Otoscope
5 (7 year warranty on SureColor LED Lamp)
1
OPHTHALMOSCOPES AND RETINOSCOPES Product Code
Description
Warranty (years)
118-2
PanOptic™ Basic
3 (7 year warranty on LED Lamp failure)
118-3
PanOptic Plus
5 (7 year warranty on LED Lamp failure)
11820
PanOptic Ophthalmoscope
1
11710
3.5 V Standard Ophthalmoscope
1
11720
3.5 V Coaxial Ophthalmoscope
1
11730
3.5 V AutoStep Coaxial Ophthalmoscope
1
11735
Prestige™ Coaxial-Plus Ophthalmoscope
1
12800
PocketScope™ Ophthalmoscope
1
12850
Pocket Junior Ophthalmoscope
1
12870-X
Pocket LED Ophthalmoscope
3 (7 year warranty on SureColor LED Lamp)
12880-X
Pocket Plus LED Ophthalmoscope
5 (7 year warranty on SureColor LED Lamp)
18245/18300
Elite Retinoscope
®
1
®
SCREENING DEVICES Product Code
Description
VS100S-66
Spot™ Vision Screener
1
RV100-6 / RV100PRO-6
RetinaVue™ 100 Imager
1
Spot Vision Screener
Warranty (years)
RetinaVue 100 Imager
MacroView Plus
3
Welch Allyn Medical Instruments
Ear, Eye, Nose and Throat INTERNAL USE ONLY
INTEGRATED WALL SYSTEM Product Code
Description
Warranty (years)
777-XXXWXX-6
Green Series 777 Integrated Wall Diagnostic Sets
77796-X
Green Series 777 Integrated Wall Diagnostic Sets
Refer to warranty period for individual components
POWER HANDLES, SOURCES AND WALL UNITS Product Code
Description
719-3
Lithium Ion Rechargeable Handle
Warranty (years) 1
719-DSK-6
Desk Charger
1
77716
Green Series 777 Wall Transformer
719XX
3.5 V Lithium Ion Rechargeable Handles
71000
3.5 V Nickel-Cadmium Rechargeable Handles
71XXX
Universal Charger and Desk Sets
5 on PCB and Transformer, 10 on Cords and Handles 1 (2 year warranty on Battery) 1
DIAGNOSTIC SETS Product Code 71-XXXXXX
Description
Warranty (years)
3.5V Diagnostic Sets (Ophthalmoscope, Otoscope, Power Handle)
1 on Instruments and 2 on Battery
3.5 V Diagnostic Sets Ophthalmoscope, Otoscope, Power Handle 92871-XXX
Pocket LED Set
3 (7 year warranty on SureColor LED Lamps)
92880-XXX
Pocket Plus LED Set
5 (7 year warranty on SureColor LED Lamps)
9282X
PocketScope Diagnostic Set
Green Series 777 Integrated Wall Diagnostic Set
4
Refer to warranty period for individual components
1
3.5 V Diagnostic Set
Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Ear, Eye, Nose and Throat INTERNAL USE ONLY
ILLUMINATORS Product Code
Description
Warranty (years)
43300/4110X
3.5 V Halogen Fibre Optic Transilluminators
1
2653X
3.5 V Nasal Illuminators
1
Product Code
Description
692XX/690XX /680XX
Fibre Optic Laryngoscope Blades
1 (5 year warranty on Fibre Optic Light Pipe)
608XX/607XX
Fibre Optic Laryngoscope Handles
1
6969X/68696
Fibre Optic Laryngoscope Sets
6924X/6804X /6904X
Standard (Lamp) Laryngoscope Blades
1
60XXX
Standard Laryngoscope Handles
1
68096/6909X
Standard Laryngoscope Sets
1
LARYNGOSCOPES Warranty (years)
1 (5 year warranty on Fibre Optic Light Pipe
Halogen Fibre Optic Transilluminators
Fibre Optic Laryngoscopes and handles
5
Welch Allyn Medical Instruments
Thermometry
INTERNAL USE ONLY ELECTRONIC THERMOMETRY Product Code
Description
Warranty (years)
01690-XXX
SureTemp Plus 690 Thermometers
2 (1 year warranty on Temperature Probe)
01692-XXX
SureTemp Plus 692 Thermometers
3 (1 year warranty on Temperature Probe)
EAR THERMOMETRY Product Code
06000-XXX
Description
Warranty (years)
Braun Thermoscan® PRO 6000 Ear Thermometer
3 (Includes Rechargeable Docking Station and Rechargeable Battery Pack)
TOUCH FREE THERMOMETRY Product Code
Description
Warranty (years)
105801
CareTemp Touch Free Thermometer
Suretemp Plus 692 Thermometer
2
Braun Thermoscan PRO 6000 Ear Thermometer
CareTemp Touch-Free Thermometer
6
Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Blood Pressure Management INTERNAL USE ONLY SPHYGMOMANOMETERS Product Code
Description
Warranty (years)
7670-XX
Wall, Desk & Mobile Aneroid Sphygmomanometers
DS58
DuraShock™ Platinum Series Hand Aneroid
DS66
DuraShock Gold Series Trigger Aneroid
DS65
DuraShock Silver Series Hand Aneroid
DS55
DuraShock Silver Series Hand Aneroid
DS45
DuraShock Silver Series Integrated Aneroid
DS54
DuraShock Bronze Series Hand Aneroid
DS44
DuraShock Bronze Series Integrated Aneroid
Lifetime Calibration Warranty. 10 year warranty on gauge materials and workmanship. 3 year warranty on Reusable FlexiPort Blood Pressure Cuff 15 Year Calibration Warranty. 10 year warranty on gauge materials and workmanship. 3 year warranty on Reusable FlexiPort Blood Pressure Cuff 10 Year Calibration Warranty. 10 year warranty on gauge materials and workmanship. 3 year warranty on Reusable FlexiPort Blood Pressure Cuff 5 Year Calibration Warranty. 5 year warranty on gauge materials and workmanship. 3 year warranty on Reusable FlexiPort Blood Pressure Cuff
REUSABLE BLOOD PRESSURE CUFFS Product Code
Description
Warranty (years)
REUSE-XX
FlexiPort Reusable One-Piece Blood Pressure Cuffs
3
FlexiPort Accessories
1
®
BULBS/VALVES Product Code
Description
Warranty (years)
5086-XX
Inflation Bulbs and Valves
2
CARDIOLOGY STETHOSCOPES Product Code
Description
Warranty (years)
5079-XXXS Series
®
Harvey™ Elite Stethoscope
10
5079-32XS Series
Harvey DLX™ Stethoscope
10
PHYSICAL DIAGNOSIS STETHOSCOPES – GENERAL EXAM Product Code
Description
5079-1XX/5079-2XX Series
Professional Stethoscope
5
5079 Series
Lightweight Double Head Stethoscope
2
ARDEN – XXXX
Arden Double Head Stethoscope
1
Harvey Elite Stethoscope
Warranty (years)
Reusable One-Piece Blood Pressure Cuffs
DS66 DuraShock Gold Series Trigger Aneroid
7
Welch Allyn Medical Instruments
Diagnostic Cardiology
INTERNAL USE ONLY DIAGNOSTIC CARDIOLOGY SUITE Product Code
Description
Warranty (years)
Diagnostic Cardiology Suite Hardware DCS ECG
DCS Spiro
3 Years on UTK, WAM
Software
13 Months
Leads and Clips
90 Days
Diagnostic Cardiology Suite Hardware
3 Years
Software
13 Months
Flow Transducers
Disposable
RESTING ECG Description
Warranty (years)
ELI™ 10 with Docking Station
2 Year Parts and Labour
ELI 150c
2 Year Parts and Labour
ELI 250c
2 Year Parts and Labour
ELI 280
2 Year Parts and Labour
ELI 380
2 Year Parts and Labour
ELI 230
2 Year Parts and Labour
RScribe™
13 Month Parts and Labour
Product Code
Description
Warranty (years)
CP150
CP 150™ Electrocardiograph
3 (1 year warranty on Accessories)
CP150 with 105660
CP 150 Electrocardiograph with Spirometry upgrade
3 (1 year warranty on Battery, Spirometry and Accessories)
CARDIAC STRESS TESTING Description
Warranty (years)
XScribe™
13 Month On-site Repair
Q-Stress
13 Month On-site Repair
®
= End of Sale
CP 150 Electrocardiograph
Diagnostic Cardiology Suite
8
ELI 280 Electrocardiograph
ELI ERGO 380 Electrocardiograph
Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Diagnostic Cardiology
INTERNAL USE ONLY TELEMETRY/PATIENT MONITORING Description
Warranty (years)
Surveyor™ Central
1 Year Parts and Labour
Surveyor S4
1 year Exchange
Surveyor S12
2 Year Parts and Labour
Surveyor S19
2 Year Parts and Labour
X12+ Transmitter
Exchange
TREADMILLS Description
Warranty (years)
Mortara TMX428 Series
13 Month On-site Repair
Quinton® TM55
13 Month On-site Repair
HOLTER MONITORING Description
Warranty (years)
HScribe
13 Month Software Maintenance
H3+™ and H12+™ Recorders
13 Month Parts and Labour
AMBULATORY BLOOD PRESSURE MONITOR Product Code
Description
ABPM 7100
Welch Allyn ABPM 7100 Recorder
Warranty (years) 1
Ambulo™ 2400
1 Year Parts and Labour = End of Sale
ABPM 7100
H3+ ™ Holter Recorder
9
Welch Allyn Medical Instruments
Diagnostic Cardiology
INTERNAL USE ONLY DATA MANAGEMENT Description
Warranty (years)
EScribe
1 Year Software/Hardware
HL7 Interface
1 Year Software
ACCESSORIES Description
Warranty (years)
AM 12™ Module
1 Year Exchange
AM 15E Module
1 Year Exchange
WAM™ Module
1 Year Exchange
Electrocardiograph Cart
1 Year Exchange
S19 Recorder Printer
1 Year Exchange
2D Bar Code Scanner
1 Year Exchange
CONSUMABLES Description
Warranty (years)
WAM/AM12/AM15E Leadsets
90 Day Exchange
Patient Cables
90 Day Exchange
Batteries
90 Day Exchange
Paper
90 Day Exchange
SPO2 Sensors
90 Day Exchange
All system upgrades have a warranty duration of 90 days.
Electrocardiograph Cart
WAM Module
10
Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Patient Monitoring
INTERNAL USE ONLY PATIENT MONITORS AND VITAL SIGNS DEVICES Product Code
Description
Warranty (years)
6700 and 6800 Series
Connex® Vital Signs Monitor
2 (3 year warranty on Reusable FlexiPort Blood Pressure Cuff, 1 year warranty on other Accessories) 1 year warranty on Battery
71XX/74XX/75XX
Connex Spot Monitor
2 (3 year warranty on Reusable FlexiPort Blood Pressure Cuff, 1 year warranty on other Accessories) 1 year warranty on Battery,90 days for Power Supply
44XX
Spot 4400
2 (3 year warranty on Reusable FlexiPort Blood Pressure Cuff, 1 year warranty on other Accessories) 1 year warranty on Battery
Product Code
Description
84XX & 85XX
Connex Integrated Wall System
CONNEX INTEGRATED WALL SYSTEM Warranty (years) 2 (3 year warranty on Reusable FlexiPort Blood Pressure Cuff, 1 year warranty on other Accessories) 1 year warranty on Battery
BLOOD PRESSURE DEVICES Product Code
Description
Warranty (years)
2000
Connex ProBP™ 2000 Digital Blood Pressure Device
34XXXX
Connex ProBP 3400 Digital Blood Pressure Device
2 3, 1 year warranty on Battery
Connex ProBP 3400 BP Device
Connex Spot Monitor Spot 4400
Connex Vital Signs Monitor
11
Welch Allyn Medical Instruments
Lighting and Endoscopy
INTERNAL USE ONLY EXAM LIGHTS Product Code
Description
Warranty (years)
GS Exam Light IV / GS300 / GS600 / GS900
Green Series™ Examination and Procedure Lights
76600
Professional PenLite
Product Code
Description
473XX
3.5 V EpiScope® Skin Surface Microscope
5 year limited warranty to include LED and power supply only 1
SKIN SURFACE MICROSCOPE Warranty (years) 1
DISPOSABLES Product Code
Description
Warranty (years)
53130
Disposable Sigmoidoscope
53110
Disposable Anoscope
Single use. Limited warranty. Free from original defects in material and workmanship under normal use and service
ENDOSCOPIC LIGHTING Product Code
Description
36019
Sigmoidoscope/Anoscope Lighting Systems
GS Exam Light IV Procedure light
Warranty (years) 1
GS 600 Procedure light
Disposable Anoscope and Lighting System
12
Warranty Periods for Welch Allyn Medical Instruments
Welch Allyn Medical Instruments
Women’s Health
INTERNAL USE ONLY KLEENSPEC VAGINAL SPECULA Product Code
Description
Warranty (years)
5900X-B / 5900X-LED-B
KleenSpec® Vaginal Specula and KleenSpec LED Vaginal Specula
80015 / 80000 / 74015
KleenSpec(R) Cordless Illuminator and Charging Station
Single use. Limited warranty. Free from original defects in material and workmanship under normal use and service
Kleenspec Vaginal Specula with Corded Illumination System
1
Kleenspec LED Vaginal Specula Kleenspec Vaginal Specula with Cordless Illumination System
SPARE PARTS AND MISCELLANEOUS Description
Warranty (years)
LED Lamps
7
Halogen Lamps
Nil
SureTemp Temp Probes
1
REPAIR WARRANTY 90 days, only on work performed STUDENT WARRANTY Unconditional warranty whilst a student (does not cover theft) POST-GRADUATION WARRANTY Unconditional warranty, 1 year after graduation (does not cover theft)
Welch Allyn Customer Service and Technical Support Toll Free: 1800 445 576 For general queries and requests please contact Welch Allyn Customer Service at [email protected]. For spare parts queries please contact Welch Allyn Technical Support at [email protected]. This information is subject to change without notice. Please rfefer to www.welchallyn.com for the most current warranty information on your Welch Allyn device.
13
Smart Beds and Safe Patient Handling Solutions
Hillrom Beds and Surfaces INTERNAL USE ONLY
Hillrom warrants to the original purchase that its products and replacement parts shall be free of defects in material and workmanship as per below. HILLROM BEDS /STRETCHERS Description
Warranty (years)
Frame (Weld and Structural Defects)
10
Electrics / Castors
2
Bed Accessories
2
HILLROM POWERED SURFACES Description
Warranty (years)
Powered Surfaces (Inc. Top Covers)*
2
*Centrella™ Max Top Cover
1
HILLROM FOAM SURFACES Description
Warranty (years)
Foam Surfaces
5
Covers
2 Hillrom Centrella PRO surface
Hillrom Centrella Smart Bed
Hillrom ProgressaTM Bed
14
Smart Beds and Safe Patient Handling Solutions
Hoists and Furniture
INTERNAL USE ONLY HILLROM LIKO Description
Warranty (years)
Frames, Tracks, Pendants
10
Motor, Gearbox, Electrical Parts
2
Handset, Slings
1
HILLROM FURNITURE Description
Warranty (years)
Over Bed Table Steel Frame
5
Laminate/Veneer
1
Liko lift Handle
Hillrom Over Bed Table
• Any product upgrade or modification initiated by Hillrom does not affect the original product warranty. • A sixty-day warranty applies to expendable parts. Please Note: All the above contract warranty periods are conditional on the provision that the defect is due to faulty components or workmanship. Hillrom accepts no responsibility for faults or defects caused by; misuse, undue force, acceptable wear and tear or by not adhering to recommended maintenance schedules. Any warranty parts or warranty service claims found to be due to one of the above will be chargeable to the customer. Shall void this warranty: • Failures produced by an unsuitable, negligent, improper or inadequate use, on the part of the end user of the product. • Failure to follow instructions for use and routine maintenance, as stated in the Hillrom manuals • Failures caused by a different use for which the product has not been designed. • Modifications or attempts to repair the product conducted by individuals who have not been certified by Hillrom to carry out such repairs or modifications. • Any repair of Hillrom products using parts not provided or authorised by Hillrom shall void this warranty. • Failures caused by improper installation or removal of accessory items used in conjunction with the product. • Inadequate transport of the product by individuals who have not been certified by Hillrom. • Any improper use or alteration or repair by unauthorised service providers in such a manner as in Hillrom’s judgment affects the product materially and adversely. Any queries or requests regarding service or parts warranties, please forward to the customer service department. Hillrom Australia Customer Service and Technical Support – Toll Free: 1800 445 576 [email protected]
15
Warranty Periods January 2022 WelchAllyn Medical Instruments and Hillrom Smart Beds and Safe Patient Handling Solutions
INTERNAL USE ONLY
Hillrom Freecall 1800 445 576
Always read the labels and instructions for use. Contact your Hillrom Representative for the latest version. Hill-Rom Pty Ltd Suite 4.01, 2 Lyonpark Road, Macquarie Park 2113 NSW Australia Welch Allyn Australia Pty Limited Suite 4.01, 2 Lyonpark Road, Macquarie Park 2113 NSW Australia
© 2021 Hillrom Services, Inc. ALL RIGHTS RESERVED. APR305001-r1_AU 11-2021 ENG - AU
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hillrom.com.au Warranty Periods for Welch Allyn Medical Instruments