Nutricia
Flocare Infinity Pump Troubleshooting and Pump Alarms Step by Step Guide Sept 2017
Troubleshooting and Alarms Guide
6 Pages
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Page 1
TROUBLESHOOTING & PUMP ALARMS STEP BY STEP GUIDE Why your pump alarms and how to stop it
Read the screen
Press the START/STOP button to silence the alarm
See overleaf for a list of reasons why your pump is alarming and how to deal with each alarm
ALARM
REASON
SOLUTION
The set is not fitted or is fitted incorrectly
Reinsert the giving set as per instructions
The pressure sensor is dirty
Clean the sensors and reinsert cassette
DOOR
Door is broken, cracked or not closed
Make sure the door is closed Tape door to pump tightly to continue feeding and call your Nutricia Homeward Customer Service team to arrange for a replacement
PROG
Flow rate has not been programmed
Make sure the correct flow rate is programmed
PUSH START
The pump has been paused for three or more minutes
By pressing the START/STOP button to silence the alarm, a further three minute pause commences. When ready to restart feeding press the START/ STOP button
Air bubble in the giving set
Disconnect the giving set from the feeding tube and hold over a clean container. Press the FILL SET button until the air bubble has passed out of the giving set. Press FILL SET to stop, reattach to feeding tube and press START
The bag of feed is empty
If further feeding is required, replace the empty bag of feed and recommence feeding. If you need to refill the giving set with feed, follow solution instructions for “air bubble in the giving set”. If required dose delivered, switch off pump and discard feed and giving set as per training
The air sensor is dirty
Clean the sensor area following the cleaning guidelines
NO SET
AIR
ALARM
REASON
SOLUTION Press and hold the ON/OFF button until it beeps and is powered off
END OF DOSE
The pump has administered the dose
If the END OF DOSE alarms inappropriately contact your Nutricia Homeward Enteral Nurse Specialist or the Out of Hours Advice Line
The pump detected an occlusion between the feed and the pump
Make sure there are no kinks in the tubing, that clamps are not closed between the feed container and the pump, and that the foil has been pierced
The sensor is dirty
Clean the sensor area (see cleaning guidelines), reinsert the giving set in the pump and restart the pump
OCC IN
The pump detected an occlusion between the pump and the patient OCC OUT
The sensor is dirty
If relevant, make sure the clamp is open Make sure there are no kinks in the giving set or feeding tube Clean the sensor area (see cleaning guidelines), reinsert the giving set in the pump and restart the pump
Please refer to the step by step guide on next page è CAUTION: Do not use the ‘FILL SET’ function when there is a set occlusion as this may cause the pump to incorrectly calibrate
HOW TO STOP THE OCC ALARM
Press the START/STOP button Detach the giving set Solve the occlusion problem (see below) Re-insert the giving set and close door Press the START/STOP button
THE MOST COMMON SET OCCLUSION
TUBE KINKING: Narrow the tube, release kinking
ALARM
REASON
SOLUTION
BATT
The battery capacity is running low. There is approximately one hour of feeding left when a rate of 125ml/hour is set
Connect the pump to the electrical supply and charge for 6 hours. The pump can be used while connected to the electrical supply
BATT ‘E’ ‘F’
The battery has failed
Contact your Nutricia Homeward Customer Service team to arrange for the pump to be serviced
LOCK
The current feeding regimen has been locked into the machine to prevent accidental changing of regimen
Contact your Nutricia Homeward Enteral Nurse Specialist
The self test detected a fault
Contact your Nutricia Homeward Enteral Nurse Specialist to arrange for the pump to be serviced
ERROR XY ERROR with a number, e.g. ERROR 12
Nutricia Advanced Medical Nutrition White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ www.nutriciaflocare.com SCC3297-09/17