Flocare Infinity Pump Troubleshooting and Pump Alarms Step by Step Guide Feb 2019

ALARM

REASON

SOLUTION

The set is not fitted or is fitted incorrectly

Reinsert the giving set as per instructions

The pressure sensor is dirty

Clean the sensors and reinsert cassette

DOOR

Door is broken, cracked or not closed

Make sure the door is closed Tape door to pump tightly to continue feeding and call your Nutricia Homeward Customer Service team to arrange for a replacement

PROG

Flow rate has not been programmed

Make sure the correct flow rate is programmed

PUSH START

The pump has been paused for three or more minutes

By pressing the START/STOP button to silence the alarm, a further three minute pause commences. When ready to restart feeding press the START/STOP button

Air bubble in the giving set

Disconnect the giving set from the feeding tube and hold over a clean container. Press the FILL SET button until the air bubble has passed out of the giving set. Press FILL SET to stop, reattach to feeding tube and press START

The bag of feed is empty

If further feeding is required, replace the empty bag of feed and recommence feeding. If you need to refill the giving set with feed, follow solution instructions for “air bubble in the giving set”. If required dose delivered, switch off pump and discard feed and giving set as per training

The air sensor is dirty

Clean the sensor area following the cleaning guidelines

NO SET

AIR

ALARM

REASON

SOLUTION Press and hold the ON/OFF button until it beeps and is powered off

END OF DOSE

The pump has administered the dose

If the END OF DOSE alarms inappropriately contact your Nutricia Homeward Enteral Nurse Specialist or the Out of Hours Advice Line

The pump detected an occlusion between the feed and the pump

Make sure there are no kinks in the tubing, that clamps are not closed between the feed container and the pump, and that the foil has been pierced

The sensor is dirty

Clean the sensor area (see cleaning guidelines), reinsert the giving set in the pump and restart the pump

OCC IN

The pump detected an occlusion between the pump and the patient OCCOUT

The sensor is dirty

If relevant, make sure the clamp is open Make sure there are no kinks in the giving set or feeding tube

Clean the sensor area (see cleaning guidelines), reinsert the giving set in the pump and restart the pump

Please refer to the step by step guide on next page è CAUTION: Do not use the ‘FILL SET’ function when there is a set occlusion as this may cause the pump to incorrectly calibrate

HOW TO STOP THE OCC ALARM

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Press the START/STOP button Detach the giving set Solve the occlusion problem (see below) Re-insert the giving set and close door Press the START/STOP button

THE MOST COMMON SET OCCLUSION

TUBE KINKING: Narrow the tube, release kinking

ALARM

REASON

SOLUTION

BATT

The battery capacity is running low. There is approximately one hour of feeding left when a rate of 125ml/hour is set

Connect the pump to the electrical supply and charge for 6 hours. The pump can be used while connected to the electrical supply

BATT ‘E’ ‘F’

The battery has failed

Contact your Nutricia Homeward Customer Service team to arrange for the pump to be serviced

LOCK

The current feeding regimen has been locked into the machine to prevent accidental changing of regimen

Contact your Nutricia Homeward Enteral Nurse Specialist

The self test detected a fault

Contact your Nutricia Homeward Enteral Nurse Specialist to arrange for the pump to be serviced

ERROR XY ERROR with a number, e.g. ERROR 12

Nutricia Advanced Medical Nutrition White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ nutriciaflocare.com SCC3613-02/19