Guide
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Troubleshooting 6. Note the position of the pipettor head after the collision. In addition, look for any causes of the collision. 7. Contact QIAGEN Technical Services. Provide the following information: - Serial number of the BioRobot M48 - Name and telephone number of the contact person - The protocol that was run and its version number - The type and number of samples used in the protocol run - The sample numbers of the block or plate in which the collision occurred - The position of the pipettor head after the collision, including the position of the tip guard and the magnet
7.2.2
Types of error log codes If the BioRobot M48 unexpectedly develops an error, click the QIAsoft M BIOS button to view the error log window (Section 5.2.4, page 5-4). Error log codes follow the format X M S EEE, where: • X is the error level • M is the module number • S is the submodule number • EEE is the error code
Error level There are 3 types of error level: • W - warning • E - error • F - fatal
QIAGEN BioRobot M48 01/2003
7-3
Troubleshooting
Module and submodule number There are 4 module numbers. Each module number has its own submodule numbers. Module no.
Description
0
The execution error of the command Submodule number: the number of the currently processed block
1
Motor axis Submodule number: 0 = X and Y; 1 = X; 2 = Y; 3 = Z; 4 = P; 5 =M
2
IN port Submodule number: port number
3
OUT port Submodule number: port number
Error codes This list of error codes is for reference only. Section 7.2.3 (page 7-8) lists the most common error codes and provides instructions on what to do if you encounter one. NOTE: Error codes 1–8 refer to the opening of the QIAsoft M software. Therefore, there is no error level. Code Level Label*1
Message
1
-
ERR_BIOS_INITIALIZE
Failed to initialize BIOS
2
-
ERR_IF_BIOS_NOT_EXEC
Cannot execute SX BIOS.EXE
3
-
ERR_IF_OPEN_MAPPING
OpenFileMapping = NULL
7-4
QIAGEN BioRobot M48 01/2003