Spot Vital Signs 4400 Service Manual Sw ver 1.X Ver E

© 2023 Welch Allyn. All rights are reserved. The purchaser is permitted to copy this publication, for internal distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted without written permission from Welch Allyn. Legal Statement. Welch Allyn, Inc. ("Welch Allyn”) assumes no responsibility for any injury to anyone that may result from (I) failure to properly use the product in accordance with the instructions, cautions, and warnings published in this manual or the statement of intended use published in the Instructions for use, or (ii) any illegal or improper use of the product. Welch Allyn, SureTemp, FlexiPort, and SureBP are registered trademarks of Welch Allyn. EcoCuff is a trademark of Welch Allyn. Nonin is a registered trademark of Nonin Medical, Inc. Software in this product is Copyright 2023 Welch Allynor its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to humanperceivable form. This is not a sale of the software or any copy of the software; all right, title, and ownership of the software remain with Welch Allyn or its vendors. This product may contain software known as “free” or “open source” software (FOSS). Hill-Rom uses and supports the use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at hillrom.com/opensource. Where required, a copy of FOSS source code is available on our FOSS website. PATENTS / PATENT hillrom.com/patents. May be covered by one or more patents. See above Internet address. The Hill-Rom companies are the proprietors of European, US, and other patents and pending patent applications. For information about any product, contact Hillrom Technical Support: hillrom.com/en-us/about-us/locations/.

80024097 Ver. E Revision date: 2023-04

Welch Allyn, Inc. 4341 State Street Road Skaneateles Falls, NY 13153 USA Welch Allyn, Inc. is a subsidiary of Hill-Rom Holdings, Inc. hillrom.com

This manual applies to 901057

VITAL SIGNS DEVICE.

iii

Contents Symbols and definitions ... 1 About warnings and cautions ... 5 General warnings and cautions ... 5

Safety ... 11 General safety considerations ... 11 Electrostatic discharge (ESD) ... 11

Overview ... 13 Purpose and scope ... 13 Technical support services ... 14 Recommended service intervals ... 17 The Welch Allyn Service Tool ... 18 Battery performance ... 19

Controls, indicators, and connectors ... 21 Advanced settings ... 23 Access Advanced settings ... 23 General tab ... 23 Parameters tab ... 24 Service tab ... 26

Power-up sequence ... 27 Power ... 27 Power up the device ... 28 Power down the device ... 28 Reset the device ... 29

Disassembly and repair ... 31 Required tools and equipment ... 32 Torque value table ... 32 Connector types ... 32 Disassembly overview ... 35 Power down the device ... 36 Remove the device from the Mobile stand ... 37 Remove the device from the 4400-DST Desk stand ... 37 Remove the device from the 77794-M4400 or 77794-2M4400 Integrated Wall Panel ... 38 Exploded view diagram ... 40 Remove the battery ... 41 Remove the back housing ... 42

iv Contents

Welch Allyn® Spot Vital Signs 4400

Remove the power harness ... 43 Remove the SureTemp module ... 44 Remove the Nonin SpO2 board ... 46 Remove the Nonin SpO2 adapter board ... 47 Separate the main PCA board from the front housing ... 47 Remove the touchscreen and display ribbon cable separately from the main PCA board ... 48 Remove the sensor housing ... 52 Remove the pump assembly ... 53 Replace the main PCA board ... 55 Remove the SpO2 insert ... 56 Remove the bezel from the front housing ... 56 Remove the SureTemp probe end cap ... 57 Disassembly and assembly notes for mobile stands and power supplies ... 58

Field replaceable units ... 71 About service kits ... 72

Cleaning the device ... 75 Remove liquid spills from the device ... 75 Dry the equipment ... 75 Store the device ... 76

Functional verification and calibration overview ... 77 Functional verification tests ... 77 Basic functional verification ... 80 Full functional verification and calibration ... 88

Options and upgrades ... 93 Available options ... 93 Upgrading software with the Welch Allyn Service Tool ... 94 Upgrade the device firmware ... 95 SmartCare services for maintenance and repair ... 95 Service and repair training ... 96

Appendix ... 97 Specifications ... 97 Factory defaults ... 101 Troubleshooting ... 103 Identifying the device and subsystems ... 131 Interconnect diagram ... 134

Service and maintenance toolset ... 135 Service software IT setup ... 137 Service record ... 139

1

Symbols and definitions Documentation symbols For information on the origin of these symbols, see the Welch Allyn symbols glossary: https:// www.hillrom.com/content/dam/hillrom-aem/us/en/sap-documents/LIT/80022/ 80022945LITPDF.pdf. WARNING The warning statements in this manual identify conditions or practices that could lead to illness, injury, or death. Warning statements appear with a grey background in a black and white document.

CAUTION The caution statements in this manual identify conditions or practices that could result in damage to the equipment or other property, or loss of data.

Follow instructions/directions for use (IFU) -- mandatory action. A copy of the IFU is available on this website. A printed copy of the IFU can be ordered from Welch Allyn for delivery within 7 calendar days.

Power symbols Stand-By

Direct current (DC)

Power plug

Battery absent or faulty

Alternating Current power present, battery fully charged

Battery charge level

Alternating Current power present, battery is charging

Battery

2

Symbols and definitions

Welch Allyn® Spot Vital Signs 4400

Alternating current (AC)

Rechargeable battery

Rated power input, DC

Rated power input, AC

Lithium-ion battery

Protective Earth (PE)

Connectivity symbols USB

Miscellaneous symbols Manufacturer

Defibrillation-proof Type BF applied parts

Reorder Number

Serial Number

Product Identifier

Recyclable

Do not reuse, Single use device

IPX2

IP = International Protection Marking

Separate collection of Electrical and Electronic Equipment. Do not dispose as unsorted municipal waste. Call for maintenance

X = No object ingress rating 2 = Protected against vertically falling water drops when enclosure tilted up to 15° This way up

Fragile

Symbols and definitions 3

Service manual

Authorized Representative in the European Community

This device has no alarms.

Temperature limit

Global Trade Item Number

Stacking limit by number

Keep dry

Humidity limitation

Atmospheric pressure limitation

Medical Device

Prescription only or "For Use by or on the order of a licensed medical professional"

Non-ionizing electromagnetic radiation

Mobile stand symbols Maximum safe working load limits

Mass in kilograms (kg)

CAUTION The caution statements in this manual identify conditions or practices that could result in damage to the equipment or other property, or loss of data.

Screen symbol Process indicator for activities like acquiring measurements and connecting to a laptop

4

Symbols and definitions

Welch Allyn® Spot Vital Signs 4400

5

About warnings and cautions Warning and caution statements can appear on the device, on the packaging, on the shipping container, or in this document. The device is safe for patients and clinicians when used in accordance with the instructions and the warning and caution statements presented in this manual. Before using the device, familiarize yourself with the sections of this manual that pertain to your use of the device. WARNING The warning statements in this manual identify conditions or practices that could lead to illness, injury, or death. CAUTION The caution statements in this manual identify conditions or practices that could result in damage to the equipment or other property, or loss of patient data.

General warnings and cautions WARNING Patient injury risk. Many environmental variables, including patient physiology and clinical application, can affect the accuracy and performance of the device. Therefore, you must verify all vital signs information, especially NIBP and SpO2, before treating the patient. If there is any question about the accuracy of a measurement, verify the measurement using another clinically accepted method. WARNING Personal injury risk. The power cord plug is the disconnect device used to isolate this equipment from supply mains. Position the equipment so that it is not difficult to reach or disconnect the plug. WARNING Patient injury risk. Damaged cords, cables, and accessories can affect patient and operator safety. Never lift the device by the power supply cord or patient connections. Routinely inspect the AC power cord, blood pressure cuff, SpO2 cable, and other accessories for strain relief wear, fraying, or other damage. Replace as necessary. WARNING Patient injury risk. During defibrillation, keep discharge paddles away from device sensors and other conductive parts in contact with the patient. WARNING Patient injury risk. Any external compression of the blood pressure hose or cuff or kinked tubing may cause patient injury, system errors, or inaccurate measurements.

6

About warnings and cautions

Welch Allyn® Spot Vital Signs 4400

WARNING Patient injury risk. Wash hands to reduce the risk of crosscontamination and nosocomial infection. WARNING Patient injury risk. Do not place the device in any position that might cause it to fall on the patient. WARNING Patient injury risk. Do not place the cuff on the arm on the same side of a mastectomy or lymph node clearance. If necessary, use the femoral artery in the thigh to take a measurement. WARNING Patient injury risk. Inaccurate measurement risk. Do not place the cuff where it can disturb proper circulation. Do not place the cuff on any area where circulation is compromised or on any extremity used for intravenous infusions. Do not place the cuff on any limb where intravascular access or therapy, or an arteriovascular (A-V) shunt is present. Observe the limb concerned to ensure that operation of the device does not result in prolonged impairment of circulation. WARNING Patient injury risk. Inaccurate measurement risk. Do not use an SpO2 finger clip sensor and a blood pressure cuff simultaneously on the same limb. Doing so may cause a temporary loss of pulsatile flow, resulting in either no reading or an inaccurate SpO2 or pulse rate until the flow returns. WARNING Do not apply cuff to areas on patient where skin is delicate or damaged, as this can cause further injury. Check cuff site frequently for irritation. WARNING Equipment failure and patient injury risk. Do not cover the air intake or exhaust vents on the rear and base of the device. Covering these vents could cause overheating of the device. WARNING This equipment is not suitable for use in the presence of electrosurgery. WARNING For operator and patient safety, peripheral equipment and accessories that can come in direct patient contact must comply with all applicable safety, EMC, and regulatory requirements. WARNING Equipment damage and personal injury risk. When transporting the device on a mobile stand, properly secure all patient cables and cords to keep them clear of the wheels and to minimize trip hazards. WARNING Equipment damage and personal injury risk. No modifications to the device are allowed by anyone other than a qualified Welch Allyn service representative. Modification of the device could be hazardous to patients and personnel. WARNING Electric shock hazard. This equipment must only be connected to a supply mains with protective earth. WARNING Electric shock hazard. All signal input and output (I/O) connectors are intended for connection of only devices complying with IEC 60601-1, or other IEC standards (for example, IEC 60950), as applicable to the device. Connecting additional devices to the device may increase chassis or patient leakage currents. Measure the leakage currents to confirm that no electric shock hazard exists. WARNING Explosion or contamination hazard. Improper disposal of batteries may create an explosion or contamination hazard. Never dispose of batteries in refuse containers. Always recycle batteries according to local regulations.

About warnings and cautions 7

Service manual

WARNING Inaccurate measurement risk. The device is not intended for use during patient transport outside of the medical facility. Do not use the device to take measurements on any patient in transit. WARNING Inaccurate measurement risk. Do not connect more than one patient to a device. WARNING Inaccurate measurement risk. Dust and particle ingress can affect the accuracy of blood pressure measurements. Use the device in clean environments to ensure measurement accuracy. If you notice dust or lint build-up on the device's vent openings, have the device inspected and cleaned by a qualified service technician. WARNING Inaccurate measurement risk. Do not expose to temperatures higher than 122º F (50º C). WARNING Inaccurate measurement risk. Do not use the device on patients who are on heart-lung machines. WARNING Inaccurate measurement risk. Do not use the device on patients who are experiencing convulsions or tremors. WARNING Liquids can damage electronics inside the device. Prevent liquids from spilling on the device. If liquids are spilled on the device: 1. 2. 3. 4.

Power down the device. Disconnect the power plug. Remove battery pack from the device. Dry off excess liquid from the device. NOTE If liquids possibly entered the device, remove the device from use until it has been properly dried, inspected, and tested by qualified service personnel.

5. 6. 7.

Reinstall battery pack. Reconnect the power plug. Power on the device and verify that the device functions normally before using it.

WARNING The device may not function properly if dropped or damaged. Protect it from severe impact and shock. Do not use the device if you notice any signs of damage. Qualified service personnel must check any device that is dropped or damaged for proper operation before putting the device back into use. WARNING Defective batteries can damage the device. If the battery shows any signs of damage or cracking, it must be replaced immediately and only with a battery approved by Welch Allyn. WARNING Personal injury risk. Improper handling of the battery can lead to heat generation, smoke, explosion or fire. Do not short-circuit, crush, incinerate, or disassemble the battery. Never dispose of batteries in refuse containers. Always recycle batteries according to national or local regulations. WARNING Use only Welch Allyn approved accessories, and use them according to the manufacturer’s directions for use. Using unapproved accessories with the device can affect patient and operator safety and can compromise product performance and accuracy, and void the product warranty.

8

About warnings and cautions

Welch Allyn® Spot Vital Signs 4400

WARNING Welch Allyn is not responsible for the integrity of a facility's power. If the integrity of a facility's power or protective earth conductor is in doubt, always operate the device on battery power alone when it is attached to a patient. WARNING The use of the Spot Vital Signs 4400 device adjacent to or stacked with other equipment or medical electrical systems should be avoided because it could result in improper operation. If such use is necessary, the Spot Vital Signs 4400 and other equipment should be observed to verify that they are operating normally. WARNING Use only accessories and cables Welch Allyn recommends for use with the Spot Vital Signs 4400 device. Accessories and cables not recommended by Welch Allyn may affect the EMC emissions or immunity. WARNING Maintain minimum separation distance of 12 inches (30 cm) between any part of the Spot Vital Signs 4400 device and portable RF communication equipment (including peripherals such as antenna cables and external antennas). Performance of the Spot Vital Signs 4400 device might degrade if proper distance is not maintained. WARNING Use of accessories, transducers, and cables other than those specified may result in degraded electromagnetic compatibility performance of this device. WARNING Use of accessories, transducers, and cables other than those specified may result in increased emissions or decreased immunity of the device. WARNING Patient harm and equipment damage risk. Carefully route patient cords and cables to reduce the possibility of patient entanglement. When transporting the Spot Vital Signs device on a mobile stand, properly secure all patient cords and cables to keep them clear of the wheels and to minimize trip hazards. WARNING Strangulation risk. The cords and cables can wrap around the patient’s neck. When used on children or vulnerable patient populations, the Spot Vital Signs 4400 device accessories must only be applied with special care and under permanent supervision. When used on adults, caution should be taken. WARNING Choking risk. An oral probe cover enters the patient’s mouth when taking oral temperatures. When inserting the probe tip inside the mouth of a patient, ensure that the probe cover remains on the probe tip to avoid the risk of the patient choking on the probe cover. When using on children or vulnerable patient populations, the Spot Vital Signs 4400 device must only be used with special care and under permanent supervision. When used on adults, caution should be taken. WARNING Verify the patient vitals data for each entry on the Spot Vital Signs 4400 device before transferring patient records. CAUTION This device is not intended for use in the home healthcare environment. CAUTION Do not operate the device in the presence of magnetic resonance imaging (MRI) or hyperbaric chambers. CAUTION Electric shock hazard. Do not sterilize the device. Sterilizing the device could damage the device. CAUTION United States Federal law restricts this device to sale, distribution, or use by or on the order of a physician or licensed healthcare professional.

About warnings and cautions 9

Service manual

CAUTION Electromagnetic interference risk. The device complies with applicable domestic and international standards for electromagnetic interference. These standards are intended to minimize medical equipment electromagnetic interference. Although this device is not expected to present problems to other compliant equipment or be affected by other compliant devices, interference issues still may occur. As a precaution, avoid using the device in close proximity to other equipment. In the event that equipment interference is observed, relocate the equipment as necessary or consult manufacturer's directions for use. CAUTION Do not move the stand while the power source is plugged into the mains outlet. CAUTION Do not sterilize the device. Sterilizing the device could harm the device. CAUTION Use only a Class I (grounded) AC power cord to charge the power source for the device. CAUTION Never move the device or mobile stand by pulling on any of the cords. This may cause the device to tip over or damage the cord. Never pull on the power cord when disconnecting the cord from the mains outlet. When disconnecting the power cord, always grasp the attachment plug. Keep the cord away from liquids, heat, and sharp edges. Replace the power cord if the strain relief, cord insulation, or metal prongs are damaged or begin to separate from the attachment plug. CAUTION Do not exceed the maximum weight limits for your mobile stand with basket or bins. See the "Specifications" section of the device’s Instructions for use for the basket/bin and mobile stand maximum weight limits. CAUTION Use only the Welch Allyn USB client cable to connect a laptop computer to the USB client port. Any laptop connected to the device must be running on a battery, a 60601-1 compliant power supply, or a 60601-1 compliant isolation transformer. CAUTION If the touchscreen is not responding properly, refer to the troubleshooting section. If the problem cannot be resolved, discontinue use of the device and contact an authorized Welch Allyn service center or qualified service personnel. CAUTION If the device stops operating within its design specifications, remove it from service and have it inspected by a qualified service person.

Residual risk information This product complies with relevant electro-magnetic interference, mechanical safety, performance, and biocompatibility standards. However, the product cannot completely eliminate potential patient or user harm from the following: •

Harm or device damage associated with electro-magnetic interference,

•

Harm from mechanical hazards,

•

Harm from device, function, or parameter unavailability,

•

Harm from misuse error, such as inadequate cleaning, and/or

•

Harm from device exposure to biological triggers that may result in a severe systemic allergic reaction.

10 About warnings and cautions

Welch Allyn® Spot Vital Signs 4400

Adverse event reporting statement (notice to users and/or patients) Notice to Users and/or Patients in EU: Any serious incident that has occurred in relation to the device, should be reported to the manufacturer and the competent authority of the Member State in which the user and/or patient is established.

11

Safety All users of the device must read and understand all safety information presented in this manual before using or repairing the device. United States federal law restricts this device to sale, distribution, or use by or on the order of a licensed medical practitioner.

General safety considerations •

If the device detects an unrecoverable problem, it displays an error message. For more information, see “Troubleshooting.”

•

To ensure patient safety, use only accessories recommended or supplied by Welch Allyn. (See the accessories list in the Appendix of the Instructions for use.) Always use accessories according to your facility’s standards and according to the manufacturer’s recommendations and instructions. Always follow the manufacturer’s directions for use.

•

Welch Allyn recommends that only Welch Allyn service personnel or an authorized repair center perform warranty service. Performing unauthorized service on a device that is within warranty may void the warranty.

Electrostatic discharge (ESD)

CAUTION Electrostatic discharge (ESD) can damage or destroy electronic components. Handle static-sensitive components only at static-safe workstation. CAUTION Assume that all electrical and electronic components of the device are static-sensitive. Electrostatic discharge is a sudden current flowing from a charged object to another object or to ground. Electrostatic charges can accumulate on common items such as foam drinking cups, cellophane tape, synthetic clothing, untreated foam packaging material, and untreated plastic bags and work folders, to name only a few.

12 Safety

Welch Allyn® Spot Vital Signs 4400

Electronic components and assemblies, if not properly protected against ESD, can be permanently damaged or destroyed when near or in contact with electrostatically charged objects. When you handle components or assemblies that are not in protective bags and you are not sure whether they are static-sensitive, assume that they are static-sensitive and handle them accordingly. •

Perform all service procedures in a static-protected environment. Always use techniques and equipment designed to protect personnel and equipment from electrostatic discharge.

•

Remove static-sensitive components and assemblies from their static-shielding bags only at static-safe workstations-a properly grounded table and grounded floor mat-and only when you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other grounding device.

•

Use only grounded tools when inserting, adjusting, or removing static-sensitive components and assemblies.

•

Remove or insert static-sensitive components and assemblies only with device power turned off.

•

Insert and seal static-sensitive components and assemblies into their original static-shielding bags before removing them from static-protected areas.

•

Always test your ground strap, bench mat, conductive work surface, and ground cord before removing components and assemblies from their protective bags and before beginning any disassembly or assembly procedures.

13

Overview Purpose and scope This service manual is a reference for periodic preventive maintenance and corrective service procedures for the Welch Allyn Spot Vital Signs 4400 device. It is intended for use only by trained and qualified service personnel. Corrective service is supported to the level of field-replaceable units. These include circuit-board assemblies and some subassemblies, case parts, and other parts. WARNING When performing a service procedure, follow the instructions exactly as presented in this manual. Failure to do so could damage the device, invalidate the product warranty, and lead to serious personal injury. CAUTION No component-level repair of circuit boards and subassemblies is supported. Use only the repair procedures described in this manual. Find instructions for functional testing and performance verification in the Welch Allyn Service Tool help files. This manual applies only to this device. For servicing of any other vital signs device, see the service manual for the specific device. Service work not described in this manual must be performed by qualified service personnel at the factory or at an authorized Welch Allyn service center.

Related documents When using this manual, refer to the following: •

Welch Allyn Spot Vital Signs 4400 Instructions for use (on the user documentation CD)

•

Welch Allyn Service Tool: https://www.hillrom.com/en/services/welch-allyn-service-tool/

•

Welch Allyn Service Tool Installation and configuration guide: https://www.hillrom.com/en/services/welch-allyn-service-tool/

•

Welch Allyn 9600 Plus Calibration Tester Directions for use https://assets.hillrom.com/is/content/hillrom/80020333LITPDFpdf

•

Hillrom website: hillrom.com

14 Overview

Welch Allyn® Spot Vital Signs 4400

Technical support services Welch Allyn offers the following technical support services: •

Telephone support

•

Loaner equipment

•

Service agreements

•

Service training

•

Replacement service parts

•

Product service

For information on any of these services, go to this site: https://www.hillrom.com/en/services/

Service loaners For warranty or non-warranty repairs not covered under a support agreement, loaners are available for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners not covered under a support agreement. The loaner fee can be found on the Welch Allyn loaner price list. Welch Allyn Service Centers that provide repair service for this product can, on request, loan a device for use while the device is being repaired. Loaned devices are provided free of charge for products repaired while under a support agreement that includes a free loaner provision.

Service options SmartCare™ services for maintenance and repair While product warranties provide basic assurance of Welch Allyn hardware quality, they may not include the full range of services and support you need. Welch Allyn offers premium service and support through our SmartCare program. Whether you service your own devices and require a minimum of support or rely on us to service your device, Welch Allyn provides a program that will meet your needs. For more information visit our web site at https://www.hillrom.com/en/services/ or call your sales representative.

Warranty service All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center. Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service from our website: https://www.welchallyn.com/en/service-support/submit-a-repair.html. CAUTION Unauthorized repairs will void the product warranty.

Non-warranty service Welch Allyn Product Service Centers and Authorized Service Providers support non-warranty repairs. Contact any Welch Allyn regional service center for pricing and service options. Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must be performed only by qualified end-user biomedical/clinical engineers using this service manual.

Overview 15

Service manual

Service training is available from Welch Allyn for biomedical/clinical engineers. For information, go to this site: https://www.hillrom.com/en/knowledge/technical-training/

Repairs A Welch Allyn Service Center or Authorized Service Provider must perform all repairs on products under warranty unless you are a properly certified technician that has successfully completed a Welch Allyn Technical Training course. More information on Technical Training can be obtained from your sales representative or by visiting https://www.hillrom.com/en/knowledge/technicaltraining/. CAUTION Unauthorized repairs will void the product warranty. Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty. If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule the repair with the service center nearest you. Welch Allyn Technical Support If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical Support Center nearest you for assistance. A representative will assist you in troubleshooting the problem and will make every effort to solve the problem over the phone, potentially avoiding an unnecessary return. If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn Technical Support representative will record all necessary information to issue an RMA number. The support representative will provide you with the address of the Welch Allyn Service Center to send your device to. Technical support is available during local business hours.

Returning products When returning a product to Welch Allyn for service, ensure that you have the following information: •

Product name, model number, and serial number. This information may be found on the product and serial number labels on the back housing.

•

A complete return shipping address.

16

Overview

Welch Allyn® Spot Vital Signs 4400

•

A contact name and phone number.

•

Any special shipping instructions.

•

A purchase-order number or credit-card number if the product is not covered by a warranty.

•

A full description of the problem or service request.

1.

Obtain an RMA number. Either contact Welch Allyn and request an RMA number or visit us on the web: https://www.hillrom.com/en/services/. NOTE Welch Allyn does not accept returned products without an RMA.

2.

Ship the device to Welch Allyn, observing these packing guidelines: a.

Remove from the package the battery, all hoses, connectors, cables, sensors, power cords, and other ancillary products and equipment, except those items that might be associated with the problem. Recommendations for returning Lithium-ion batteries •

Use ground transportation to return batteries.

•

If returning multiple batteries, package each battery individually.

•

Do not consolidate multiple batteries in a single package.

•

Use packaging provided by Welch Allyn or the battery manufacturer.

•

Do not pack a defective battery in checked or carry-on baggage if traveling by air.

Packaging •

If you return the battery with the device, remove the battery, seal the battery in an antistatic plastic bag, and place the battery in the position reserved for the battery near the device in the original shipping carton.

•

If you return the battery separately, package the battery in the replacement battery’s plastic bag and shipping box.

If the original shipping carton or replacement battery shipping box is unavailable, consult the manufacturer website for information about shipping Lithium-ion batteries. WARNING Safety risk. Do not ship any battery that has been physically damaged or shows signs of leakage unless you receive specific instructions which meet the requirements for the shipment of Lithium-ion batteries. Dispose of damaged or leaking batteries in an environmentally safe manner consistent with local regulations. NOTE In the United States, the applicable regulations can be found in the Code of Federal Regulations (CFR). Refer to 49 CFR 173.185 for shipping Lithium-ion batteries by air or ground. Use 49 CFR 172.102 sections A54 and A101 to find the special provisions for shipping Lithium-ion batteries. b.

Clean the device.