PrintMate AS Operator Guide A83810100 Issue 2 2013

Company Information © Copyright 2013. Thermo Fisher Scientific Inc. All rights reserved. Thermo Fisher Scientific Inc. (Thermo Fisher Scientific) is the world leader in serving science, offering a unique combination of innovative technologies. Thermo Scientific is a brand name of Thermo Fisher Scientific. All other trademarks are the property of Thermo Fisher Scientific and its subsidiaries. Thermo Fisher Scientific makes every attempt to ensure that the information contained in this supporting document is correct and clearly stated, but does not accept responsibility for any errors or omissions. The development of Thermo Scientific products and services is an ongoing process. Please ensure that any published information you use as a reference is up to date and relates to the condition of the product. If necessary, check with your local Thermo Fisher Scientific representative. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or converted to any electronic or other form without prior written consent of Thermo Fisher Scientific. All information contained in this manual is proprietary and confidential, and the exclusive property of Thermo Fisher Scientific and is protected by copyright.

Contact Addresses: Thermo Shandon Limited (Trading as Thermo Fisher Scientific), Tudor Road, Manor Park, Runcorn, WA7 1TA, UK Tel: +44 (0) 1928 534 000; Fax: +44 (0) 1928 534 049; Web: www.thermoscientific.com/pathology

USA Distributor: Richard-Allan Scientific Co. Subsidiary of Thermo Fisher Scientific 4481 Campus Drive, Kalamazoo, MI 49008 USA Tel: 1-800-522-7270; Fax: +1 269-372-2674; Web: www.thermoscientific.com/pathology

This instrument conforms to the essential requirements of: EMC Directive 2004/108/EC Machinery Directive 2006/42/EC

Symbols The following symbols and conventions may be used throughout this document and on the instrument: This symbol is used on the equipment, or in a document, to indicate that instructions must be followed for safe and correct operation. If this symbol appears on the instrument, always refer to the operator guide. This symbol is used on the equipment, or in a document, to indicate that there may be a biohazard associated with the instrument. Always act with common sense and be aware of the samples used. Take suitable precautions. This symbol is used on the equipment, or in a document, to indicate that harmful chemicals are used. Refer to the Material Safety Data Sheets for the chemicals used. Always act with common sense and be aware of local laboratory procedures. Take suitable precautions. This symbol indicates that a surface is hot. If this symbol appears on the instrument, always refer to the operator guide. Take suitable precautions. Manufacturer.

Table of Contents Safety Information... 1 Introduction ... 1 General Safety ... 1 Environment ... 1 Warranty Statement ... 2 How To Use This Guide ... 3 Introduction ... 3 Chapter 1 - Introduction to PrintMate AS... 3 Chapter 2 - Installation and Setup ... 3 Chapter 3 - Basic Operation ... 3 Chapter 4 - Troubleshooting ... 3 Chapter 5 - Cleaning and Maintenance ... 3 The PrintMate AS Product Range ... 5 Chapter 1 - Introducing PrintMate AS ... 7 Identification of Parts ... 8 PrintMate AS with doors closed... 8 PrintMate AS with doors open ... 8 PrintMate AS external connections ... 9 PrintMate AS Print Head ... 9 List of parts ... 10 System Interaction ... 11 System Specification ... 12 Mechanical Specification ... 12 Electrical Specification ... 12 Environmental Specification ... 12 Chapter 2 - Installation and Setup ... 13 Installation and Setup ... 13 Setting Up PrintMate AS... 14 Unpacking... 15 Locating PrintMate AS ... 19 Electrical Connections and Start-Up Procedure ... 20 Connecting the Output Chutes ... 22 Changing the COM Port Settings ... 25 Chapter 3 - Basic Operation ... 29 v

PrintMate AS A83810100 Issue 1 Basic Operation ... 29 Hopper Types ... 30 Loading Cassette Tubes with Hopper Removed ... 31 Loading Cassette Tubes with Hopper In-Situ ... 34 Loading Single Cassettes Into Hoppers ... 36 Loading Hoppers Onto the Carousel ... 37 Changing the Foil Tape ... 39 Removing the Used Foil Tape ... 40 Fitting the Foil Tape Roll ... 41 Using the Touch Panel ... 45 Chapter 4 - Troubleshooting ... 47 Carousel Error ... 48 Fail to Detect Cassette ... 49 'Hopper Empty' Warning Displayed When Not Empty ... 50 Dispense Error ... 51 Dispense Lever Fails to Reset ... 52 Conveyor Error ... 53 Output Error ... 54 Output Drum Error ... 55 Loud Knocking Noise On Power-Up ... 56 Instrument Not Responding ... 57 Computer Not Responding ... 58 Tape Errors ... 59 Poor Print Quality ... 60 No Print ... 61 Part of Print is Missing ... 62 Lower Line of Print is Misaligned ... 63 Print is Faint ... 64 Print Rubs Off Cassette Easily ... 65 Barcodes Will Not Scan... 66 Print Contains Incorrect Information ... 67 Chapter 5 - Cleaning and Maintenance ... 69 Cleaning and Maintenance ... 69 Cleaning Procedure ... 70 Changing Fuses ... 72 Appendices ... 75 vi

Table of Contents Appendix A - Spares and Accessories... 75 Spares and Accessories list ... 75 Appendix B - Repacking Instructions ... 76 Appendix C - Approved Cassette List ... 77 Index ... 78

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Safety Information Introduction Thermo Fisher Scientific instruments are designed for convenient and reliable service; however, improper use or handling by a user may damage the instrument, or cause a hazard to health. The instrument must not be used in a manner not specified by Thermo Fisher Scientific. Correct maintenance procedures are essential for consistent performance. It is recommended that users secure a maintenance contract with our service department. Any problems and queries should be referred to your Thermo Fisher Scientific service department.

The following sections contain important information for the safe setup and use of the instrument, and should be read and understood by the user before using the instrument.

General Safety 

This instrument, as supplied, conforms to IEC 61010-1; however, the addition of chemicals introduces potential hazards. Good Laboratory Practice must be employed and consideration must be given to the potential for hazard when dealing with these chemicals.



Do not use the instrument in close proximity to strong electromagnetic radiation, as these may interfere with the proper operation. The electromagnetic environment should be evaluated prior to operation of the device.



Do not introduce any source of ignition into, or near, the instrument once it has been loaded with reagents.



Do not remove any panels or access covers, unless specifically instructed to do so. The instrument does not have any user serviceable parts. Potentially lethal voltages are present inside the instrument.



The instrument must be properly connected to a good earth (ground) via the Mains input supply and positioned such that it is possible to interrupt the Mains supply at the source by removing the plug from the socket.



Use only factory approved accessories or replacement parts within the instrument.

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Only use reagents recommended in the operator guide.



Position the instrument such that it is possible to interrupt the Mains supply at the source by removing the plug from the socket.



If the equipment is used in a manner not specified by Thermo Fisher Scientific, the protection offered by the equipment may be impaired.

Environment This instrument is required to comply with the European Union's Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC. It is marked with the following symbol:

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PrintMate AS A83810100 Issue 2

Thermo Fisher Scientific has contracts with one or more recycling / disposal companies in each EU Member State, and this product and packaging should be disposed of or recycled through them. For further information contact your Thermo Fisher Scientific service representative.

Warranty Statement Thermo Fisher Scientific is proud of their quality, reliability and of our after-sales service. We continuously strive to improve our service to our customers. Please ask your distributor or Thermo Fisher Scientific representative about service contracts which can help maintain your instrument in an optimal operating condition. Warranty provisions necessarily vary to comply with differences in national and regional legislation. Specific details can be found in the delivery documentation or from your dealer or representative. Please note that your warranty may be invalidated if: 

This instrument is modified in any way, or not used as intended by Thermo Fisher Scientific.

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Accessories and reagents which have not been approved by Thermo Fisher Scientific are used.

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The instrument is not operated or maintained in accordance with instructions.

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How To Use This Guide Introduction The Thermo Scientific PrintMate AS is a high-speed cassette labelling instrument designed for use in laboratories by operators familiar with cassette labelling techniques and laboratory equipment. Before operating PrintMate AS , users should have read and understood the Safety Information as well as the LabWriter Operator Guide (A82810105).

Chapter 1 - Introduction to PrintMate AS This chapter gives a tour of the instrument and its features. It describes the different parts of the instrument and gives general information with regards to interfacing with the PrintMate AS.

Chapter 2 - Installation and Setup This chapter is a step-by-step guide to installing and setting up PrintMate AS and its accessories.

Chapter 3 - Basic Operation This chapter explains the basic operating techniques required to perform routine tasks and use PrintMate AS on a day-to-day basis.

Chapter 4 - Troubleshooting This chapter is intended to help operators identify and cure common faults.

Chapter 5 - Cleaning and Maintenance This chapter lists the cleaning schedules which should be followed to ensure safe and reliable operation.

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The PrintMate AS Product Range The PrintMate AS product range consists of 3 different models with varying cassette capacity.

The methods of operation for each of these instruments are identical.

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Chapter 1 - Introducing PrintMate AS Identification of Parts System Interaction System Specification

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Identification of Parts The following diagrams identify the different components of PrintMate AS.

PrintMate AS with doors closed

PrintMate AS with doors open

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Chapter 1 - Introducing PrintMate AS

PrintMate AS external connections

PrintMate AS Print Head

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List of parts Item

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Description

1

Touch Panel and Display

2

Cassette Hopper

3

Cassette Tube

4

Carousel

5

Print Door

6

Print Head

7

Waste Spool Access

8

USB Connection

9

9-Pin Serial Port

10

Collection System Connector

11

Fuse

12

Power Connector

13

Power Switch

14

Cassette Clamp

15

Conveyor Belt

16

Hot Foil Tape

17

Output Drum

Chapter 1 - Introducing PrintMate AS

System Interaction The two methods of interacting with PrintMate AS are: 

Using the LabWriter Application provided with the instrument as explained in the LabWriter Application Operator Guide (A82810105).



Using the Touch Panel on the instrument - see Chapter 2 - Using the Touch Panel.

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PrintMate AS A83810100 Issue 2

System Specification Mechanical Specification Height

810 mm (with cassette tubes) / 290 mm (without cassette tubes)

Width

435 mm

Depth

380 mm

Weight

17 kg (with cassette tubes)

Electrical Specification Voltage

100-120 V~ / 220-240 V~

Frequency

50 / 60 Hz

Power

220VA (750 BTU/h)

Earth Leakage

(Up to 220 V) (<3500 µA, > 220 V)

Fuses

T2A H250V (2 off)

Environmental Specification Warning - For indoor use only Temperature (Operating Limits)

+5°C to +40°C (+41°F to +104°F) +15°C to +30°C (+59°F to +86°F)

Temperature (Recommended Operation)

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Note Performance may deteriorate when operated outside of this range

Temperature (Storage)

-25°C to +55°C (-13°F to +131°F) / +70°C (+158°F) for short exposure

Relative Humidity

Max. 80% RH up to 31°C, decreasing linearly to 50% RH at 40°C

Altitude

Up to 2,000 m (6,500 ft)

Pollution Degree

2

Over Voltage Category

II

Chapter 2 - Installation and Setup Installation and Setup Setting up PrintMate AS Connecting the Output Chutes Changing the COM Port Settings

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Setting Up PrintMate AS Setting Up PrintMate AS: 

Unpacking



Locating the PrintMate AS



Setting up the Electrical Connections

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Chapter 2 - Installation and Setup

Unpacking To unpack PrintMate AS: 

Remove uppermost foam piece.



Remove the Leads, Hoppers and Output Chute pieces.

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PrintMate AS A83810100 Issue 2 

Remove the foam tray.



Remove the foam base mat and the operator pack.

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